Issue with Safari in Sonoma, getting error page on opening links

Hi All,

I keep getting errors when I’m opening links in Safari. I use to keep 3 or 4 tabs open but I’ve closed them and just have my home page open. Clearing history doesn’t help. It’s getting very frustrating.

If I pull up Chrome the links work in Chrome. This started happening after upgrading to Sonoma. I’m on a 27 in iMac.

Thanks

What does the error message say? (A screen shot would be great.)

Here is the screenshot.

How much free space do you have on your Mac’s SSD?
Safari is complaining that there’s no free space.

Some things to try:

  • Empty trash (and maybe enable the feature to auto-empty items that have been in the trash for more than 30 days)
  • Delete temporary files, caches and other disposable data
  • Move large documents/projects to external storage

I have 58GB. If I go back to Chrome I can open the sites.

I’ve seen the same thing, on my
iMac Retina 5K, 27-inch, 2017
macOS Ventura 13.6 (22G120)
Safari 17.0 (18616.1.27.111.22, 18616)

Yesterday (Japan time,) I opened Apple’s security update page https://support.apple.com/ja-jp/HT201222 and clicked the first item in the table, that says “iOS 16.7.1 and iPadOS 16.7.1” that is supposed to be the link to the "“About the security content of iOS 16.7.1 and iPadOS 16.7.1” page https://support.apple.com/ja-jp/HT213972

But instead, Safari opened a new tab
https://idmsac.corp.apple.com/IDMSWebAuth/login?...
displaying the “Can’t Open The Page” message. (On the other hand, Google Chrome opened the correct page without any problem.)

I did a long phone call with an Apple support person, who couldn’t provide any suggestion other than the standard ones (delete history, remove Safari extensions, etc.) I then asked him to pass my report to the engineering team. He kindly said he would do it, but he said no promises.

This morning (Japan time,) I tried that again, and lo and behold, the problem had gone away. Clicking the link opens the “About the security content of iOS 16.7.1 and iPadOS 16.7.1” page, without any problem.

Now I feel exactly like the feeling Glenn Fleishman described in his article “Cloudy with a Chance of Insanity: Unsticking iCloud Drive.”
(Coincidence! I am currently translating that article, for TidBITS-Japanese.)

Mark

Truly strange. I found a few other people reporting the same problem, and a couple articles that provided “fixes,” but none sounded conclusive. Nonetheless, may be worth trying.

Another issue making Safari in Sonoma almost unusable. Clicking on links gets me an error saying that it can’t find the server. I called Apple and they said that it’s an interenet issue. I copy the link into Chrome, it opens fine. I go back to Safari and get the same error. Here’s a screenshot of the error. The only difference between the errors are the urls that won’t open. I just tried to open www.theatlantic.com and it wouldn’t open is Safari but would in Chrome. Any ideas?

This looks like a DNS error. If Chrome is working on the same Mac, then your system settings are not to blame.

Look to see if there are any Safari configurations like security options or content blockers that might be interfering. The cna.st domain is Condé Nast, so it’s legitimate, but the .st suffix is São Tomé and Príncipe, a small island nation off the west coast of Africa.

A lot of small countries make money by registering domains to foreign organizations. Unfortunately, some of them don’t pay much attention to who these organizations are and end up registering domains to spammers, scammers and other criminal organizations, frequently leading them to end up on blacklists. I know nothing about the .st domain, but that might be why Safari is unable to resolve cna.st to an IP address.

That URL appears to be a redirect to an Amazon book, using a link that has a New Yorker article as its referring URL: https://www.amazon.com/dp/038555012X?asc_source=&asc_campaign=%7CnSct2qBCb7Fu9QyniEzK7Z&asc_refurl=https%3A%2F%2Fwww.newyorker.com%2Fnews%2Fdaily-comment%2Fhow-would-this-supreme-court-rule-on-book-banning&tag=thneyo0f-20&ascsubtag=

It could be that Apple is seeing this as suspicious. But if that is the case, I would expect it to manifest as a different kind of error.

1 Like

Thanks, but as I said it happens with multiple links to multiple websites. The latest was TheAtlantic.com. But there have been many others. I don’t screenshot each one.

Chiming in to say that both of those links for me in Safari / Sonoma so there must be something else going on, a setting of some sort.
Did you look in Safari Preferences / Privacy? Maybe it is related?

Just tried that link using the latest version of Safari on Sonoma and it opens to the front page of The Atlantic.

Which link? When I try them on Firefox, TheAtlantic.com goes to the paper’s home page. The giant cna.st URL in the screenshot redirects to an Amazon product page.

Same results on my Safari installation (Ventura). More specifically, I got that “Safari Can’t Find the Server” page once. But when I reloaded the page, it worked. So it might be some kind of transient DNS issue.

My Safari installation has only one active extension: ABP 2.2.11 from Adblock Plus. I do have a few security/privacy options enabled, which might end up blocking content like this from its original context (vs. manually entering the URL):

  • Security → Fraudulent sites: Warn when visiting a fraudulent website
  • Privacy → Website tracking: Prevent cross-site tracking
  • Privacy → Hide IP address: Hide IP address from trackers

That last option is Apple’s Private Relay. I could easily see it interfering with cross-site advertising redirects, like the one in question. And the fact that it worked after a reload tells me that maybe it just took some time for Private Relay to fetch and approve the link before returning it.

For those who want to try it themselves and don’t want to carefully type all the text from the screen capture, here’s the URL (wrapped to force it to render as text, in case some may object to posting a clickable link to an ad redirect):

https://cna.st/affiliate-link/5dDTGqLnohkLFc17RphfxZGSJmuLoK67vvMzT4r82396SnKvS9Ac8APqb6K13Cj2KmuQ1bB5vra9oABiYJkeqC1Z1

If you have Private Relay turned on in your iCloud settings, that can also prevent access to websites that insist on getting a real IP address. For example, you get a blank screen if you have Private Relay turned on and access https://macintouch.com. However, if you tap 'Reload and Show IP Address" in the Safari View menu, you see the website’s home page.