Nuance Has Abandoned Mac Speech Recognition. Will Apple Fill the Void?

(Adam Engst) #1

Originally published at:

In the wake of Nuance discontinuing its Dragon Professional Individual speech-to-text software for the Mac, we shine a light on some ways that macOS’s built-in speech recognition needs to improve to provide a viable alternative.

(jweil) #2

Throughout its history Nuance has been an unreliable, buggy, product with abismal technical support. Frankly I am not that unhappy to see them disappear, hopefully opening the door to a more user centric publisher of speech recognition for the Mac should Apple not enhance its current product to fill the gap. From the day that MacSpeech sold transferred its product to Nuance I was concerned that this would eventually happen given their jaded history. Now that day has finally arrived.

That said, it is absolutely outrageous that Nuance effectively doubled the price of the the last update in order to milk their existing customers for as much as the market might bear, without providing meaningful improvements, before abandoning the product. It is no wonder that given its latest price point, many users probably decided to decline the update offer which likely provided their justification for abandoning the product. I was one of those suckers that did the update hoping for the best.

So the question now arises, do existing users who opted for the last, very expensive update, that still never properly worked reliably and often crashed, have recourse against Nuance, given the product never consistenty functioned in a reliable fashion? I have no legal experience but could be grounds for a possible class action lawsuit?

I would invite other readers to share their thoughts on these questions.

(B. Jefferson Le Blanc) #3

As I’ve known it, Nuance’s product is called Dragon Dictate. I’m not familiar with the name you use, Dragon Professional Individual. Nuance abandoned the Mac version once before, and a company named Mac Speech filled the void for a few years. Then Nuance purchased Mac Speech and their Mac product was reborn.

But I agree, it is incumbent on Apple to fill the void now. MacOS is more widely used than it used to be and many more persons with disabilities have come to depend on it.

As someone with a visual disability, I lost patience with Apple when they abandoned colored and custom icons in the Finder window sidebar in Lion. For some years there was a hack that could restore those colors and icons, but Apple killed that in El Capitan by abandoning the supporting technologies. So I’ve had to get buy with Total Finder, which restores some of them, though by no means all. Nor is the developer interested in expanding his product, despite my requests that he do so. To my mind, the whole point of the Finder window sidebar is as an aid to navigation, and the loss of color was a serious blow to that objective. But Apple has been fixated on their Goth interface since before Steve Jobs died, and it seems they continue to find their ugly design meme more important than usability or accessibility.

As a result, I wouldn’t hold my breath for Apple to improve voice recognition in macOS. Accessibility is clearly not one of their priorities, despite some other features that assist in that regard. In my case, I reverse my screen, as now, so that I see white text on a black background, which is, for me, easier to read. Interestingly, in Safari, pictures and icons retain their true colors when the screen is reversed, which isn’t a bad thing.

Meanwhile, a while back I pointed a client to the Mac’s dictation feature when he got tired of wrestling with Dragon Dictate, and paying for their upgrades. He just wanted to be able to dictate e-mails and such. And he has use of his hands when he needs them, so some of the Mac’s limitations don’t bother him.

Sad to say, Apple no longer caters to users, as they once did. As with many big, successful companies, their leadership is far removed from their user base, and hubris has set in. Who knows when, if ever, they will wake up. Tim Cooke is a nice man, but he seems not to exercise sufficient control over the fading lights in Apple’s executive suites. His tolerance for mediocrity in quality control is monumental. For some reason this has not affected Apple’s bottom line, but it’s only a matter of time before the company’s reputation for high standards suffers and sales follow suit. Even when that time comes, it’s unlikely that he will recognize the problems or take steps to resolve them.

(B. Jefferson Le Blanc) #4

One solution may be to use the Windows version in Parallels Desktop of VMWare fusion, though this would not help with Mac apps. And it would, as well, be budget dependent. How much Windows software can you afford to buy to replace you Mac apps? Not ideal, especially in light of the fact that many disabled persons live on a low income and cannot, in fact, afford a Cadillac solution, such as switching to a Windows PC, in virtualization or otherwise.

(Derek Currie) #5

Considering that Apple already licenses Nuance speech recognition IP, it might be possible for Apple to soup up their dictation system with features found in Dragon. This situation is part of a contentious history between Apple and Dragon going back to when Dragon owned and developed their own software. There never have been superior alternatives to Dragon, making it something of a monopoly in the business. I recall Dragon being annoyed and IMHO vindictive about Apple creating PlainTalk speech recognition back in Mac OS 7.1.2, circa 1993. In 1999, a Dragon representative appeared on stage with Steve Jobs announcing NaturallySpeaking was at last coming to the Mac. Then Dragon reneged on the promise. That Nuance, who bought Dragon, was allowed to also buy MacSpeech in 2010 was disturbing, further consolidating the IP monopoly. It would be terrific if Apple took up the mantle again and developed new speech recognition. But considering Apple’s obvious Mac malaise over the last few years, as well as their substantial failure to scale with growth, I seriously doubt they’d bother. But it could happen!

(jweil) #7

Actually the first speech recognition for Mac was by IBM and it was called Via Voice, which was acquired by Nuance. I know this because I used the program. Then MacSpeech came along with IListen which then morphed into MacSpeech. I also used both these products. Then along came Nuance’s Dragon who purchased MacSpeech with all kinds of promises, promises that never beared fruit, to improve it. The history of Nuance has been reported as the company being engaged in patent trolling, a proliferation of competitor acquisitions, federal investigations for a monopoly, and other questionable behavior. Given this history, their corporate culture and behaviour becomes more understandable. Nuance is the speech recognition engine for Siri as well which makes it highly likely that it is also the engine for Mac speech recognition.

(Jonathan Duke) #8

Having had MacSpeech in to demo their product at our user group a few times, I’ve got a little more information to add.

Initially MacSpeech used the Phillips recognition engine in their PowerMac & early Intel versions. When that license ended (wasn’t renewed or cost to renew was prohibitive), they switched to the Dragon engine, licensed from Nuance.

It was relatively soon, a few years, after that switch that Nuance purchased MacSpeech. Unfortunately, I don’t know the details which led to the acquisition.

Nuance did retain much of the MacSpeech team for a while, but I suspect most of them have left by now.

From Andrew Taylor’s last post to the MacSpeech Founders’ list (7 October 2010):

I wish to thank you all for the support and encouragement (and slaps upside the head when we needed it) that you have given MacSpeech over the last decade. Looking back, I am reminded that the Founder’s T-shirt owners had a lot to do with the success of MacSpeech. Some of you even chose to participate formally as stockholders in the company.

I would like to summarize a tiny bit of the history that led to this point - the point of leaving Nuance and letting the new parent company take charge. I was part of the team at Articulate Systems that delivered the only discrete dictation product for the Macintosh, a product called PowerSecretary, back in the early 1990s. I founded MacSpeech later that decade when interest in the Macintosh platform was waning. We sold $99 T-shirts as part of the company’s original funding efforts (Thank You!). Together, your efforts and the company’s, we sparked interest in the market again, producing the continuous speech recognition products for the Macintosh from IBM and MacSpeech. Over the next decade we all nurtured the market and made it grow to the point where the leader in the speech recognition industry, Nuance, took an interest in the Macintosh market and acquired MacSpeech.

The integration of MacSpeech and its products into Nuance and their product family was essentially completed with the recent introduction of Dragon Dictate 2.0 for the Macintosh. The Macintosh community now has a world class dictation product with the solid team from MacSpeech behind it and big company resources to support them. I hope you will join me in applauding and supporting their efforts as they continue to refine the products and strive to meet your needs and desires in the years ahead.

After a short rest, to fix porches and batten down the hatches for winter, I am moving on to discover “the next big thing” that the Mac community desires where an entrepreneurial passion is needed for success. If you have suggestions, I welcome your input. I relish opportunities where giants fear to tread. (possibly T-shirts will be involved :)) You will find me at the MacTech Conference in November, at Macworld next year, LinkedIn and on Facebook.

Till we meet again,
Andrew Taylor
A dreamer and Founder of MacSpeech, Inc.

(Richard Mulligan) #9

I believe everyone who reads this thread should take the time to click on the “submitting feature request feedback to Apple” in the article and submit a request. A big company like Apple will only take notice if there numbers to support the feature. I know there are far more “able” people who can submit a request like this in a couple of minutes than there are people who need programs like Dragon Professional Individual. So do your part to help your fellow users who need special software just to communicate and to even earn a living.

(PascalTheRascal) #10

I have filled in the macOS feedback form using Todd Scheresky’s suggestion. I added another bit. Given that Apple is cash-rich, why not buy Nuance? After all, it did this some years ago to get hold of LogicPro and GarageBand

(Ray Kloss) #11

The main reason I can think why they don’t buy it is that Nuance has a large footprint in the Windows world with dictation. Most medical practices and hospitals are laying off transcribers and moving to Dragon (Nuance) for medical transcription and they are not going to be dropping their Windows for Mac systems.

(Andrew EDSOR) #12

As someone with a peripheral neuropathy, I am a great enthusiast for dictating messages both in iOS 10 and iOS 12. Until a month or so back, the accuracy of iOS 12 was much greater than OS 10. Recently, the accuracy of OS 10 has improved quite markedly. (I am sending this message without any correction)

(Richard Rettke) #13

Thanks for the reminder, Done!

The link to the form is here ->

BUT, I recommend you read the article and fill in the fields on the form as displayed at the end of the article. Link to article ->

(Drachenstein) #14

[Disclaimer: I work for Nuance. These are personal opinions…]

I will not try to reframe some historical inaccuracies in comments above, but I do want to outline difficulties companies face in providing services like speech recognition on macOS. This is absent from the comments above and is an important factor in the business decisions of those making accessibility products.

Developers must now use Apple’s Accessibility APIs to enable you to drive your Mac using “non-standard” user interfaces. Users also have the inconvenience of having to manually authorise each app that needs access to the APIs.

The upside is better security and safety for you because random software is prevented from doing you harm.

However, for a tool like Dragon to work, every Mac developer must implement Apple’s Accessibility APIs in each of its applications. That includes the OS, Apple productivity software like Pages and Numbers, each separate application that makes up suites like Microsoft Office, and every other available application.

There have been some great, fast implementations – Scrivener was one – and there have been some shockers.

The result is a lack of uniformity across applications that makes accessibility tools unreliable. Frankly, there’s not a lot that the developers of those tools can do about it.

Speaker-dependent systems like Dragon give up to 99% accuracy for writing text. Speaker-independent technology can go up to around 90%. That’s good for some things but not for writing documents.

Over the years, large vendors like Microsoft and Apple regularly caused terror for speech recognition companies with announcements of their own tools. The reality has been that they have many fish to fry and speech recognition for writing documents always seems to be down the list.

I suspect the OS vendors are hanging out until speaker-independent technology gets good enough so they avoid building their own speaker-dependent systems.

The current technology in macOS is great for command and control. So reinventing features like Dragon’s mousegrid command is perfectly feasible. User requests for command and control features may be easiest for Apple to accommodate.

I mourn the discontinuation of Dragon Mac products and the loss to Mac users, particularly those with special accessibility requirements. I wish I could offer better alternatives than the built-in speech recognition but there isn’t anything native that I’m aware of. Running Parallels with Dragon Home or Dragon Professional Individual on Windows for text entry is the best solution for documentation. You could also look at Dragon Anywhere on iOS systems.

(Adam Engst) #15

@Drachenstein, thank you for the technical detail and insight into the speech-recognition world. I am curious, though, about your point about all apps needing to implement Apple’s accessibility APIs. How is what a tool like Dragon does different from what @peternlewis’s Keyboard Maestro does? He has to get permission from the user to control other apps, but once that’s done, Keyboard Maestro is able to drive any app regardless of whether it has implemented Apple’s Accessibility APIs.

(Drachenstein) #16

Keyboard Maestro has a lot of command and control features but text handling is limited to pasting text or sending keystrokes.

Dragon allows text entry and text editing so it needs to be able to keep track of the text buffer being used by the application. It needs to track both text and formatting details, essentially maintaining a duplicate of the contents of the target app’s buffer.

(Adam Engst) #17

That makes sense. I can see where you’d need different access to move around in the text buffer.

( #18

A lot of Keyboard Maestro’s control of applications is based on the accessibility APIs, which do need to be implemented by applications. For most things, the system windows and controls implement the accessibility APIs, but it is possible to make your own controls that do not, as well as to mess up the system controls (for example, it is possible to make the accessibility hierarchy recursive, which never ends well, and recent versions of Chrome managed to mess up some of the window accessibilities).

However the accessibility API is unfortunately pretty limited as far as reaching in to text fields, so things like finding the current keyboard focussed item, finding the selected text, reading or writing from the focussed field or selected text, all of that could be done via the accessibility API, but the implementation of it is so varied and poorly implemented that it is not really very practical unfortunately.

If Apple put some effort in to cleaning up the accessibility API in a few key areas:

  • Finding the current focussed element of a window/application.
  • Reading and writing the text from the current focussed element.
  • Reading and writing the selection from the current focussed element.

It would likely open up a whole swathe of great automation and accessibility techniques.

But at least in my investigations, currently all of that is extremely hit and miss as far as implementations go.

On top of that, scripted support for styled text is even worse, extremely random.

(Adam Engst) #19

A reader asked me to post this for him:

my MacBook Pro [2017 model] was recently damaged beyond repair and I had to purchase a new laptop as replacement. I selected an MBP15 2.8 GHz with i-7 core. I had to contact Nuance to obtain the correct serial number combination but was treated to excellent customer service and the technician got the information to me within a couple of hours. I installed a copy of version 6 which is now running on the laptop. It crashes about once every couple of hours but that is not much different than the former system. I have an idea that this will be a limited time situation so I have written to Apple [as suggested] to seek more capability with the native dictation system. When I originally received this new laptop, I tried the native dictation system with great disappointment. It was about 50% capable and it was clear that the dictation software was not up to prime time, in my case even though others have commented favourably. I work in an industry where I have to answer 20 emails a day one or two of more than 10 paragraphs. The productivity enhancement is dramatic. I probably save an hour a day using the Nuance V6 software. hopefully, together we can bring about change in apples thinking.

(Todd Scheresky) #20

When Nuance acquired MacSpeech and released its first speech product for Mac in September 2010 it was called Dragon Dictate for Mac. It continued to be named Dragon Dictate for Mac until version 6 when it was renamed Dragon Professional Individual for Mac to align with Nuance’s rename of its Windows Dragon NaturallySpeaking version 14 to Dragon Professional Individual.

Dragon Dictate in use. Occasionally mistakes are made. I correct the ones I notice…

ViaVoice for Mac OS X may have predated iListen (later known as MacSpeech) but before ViaVoice there was Dragon Power Secretary for Mac OS. It was a Discrete Speech recognition product.

I hate to ask this but you should know the backend better than anyone. Will Dragon Professional Individual for Mac 6 at some point stop being able to be installed because Nuance will take down the license validation server?

(Todd Scheresky) #22

I want to thank everyone who took the time to read Adam’s article. I want to especially thank those of you who took the time out of your busy schedule to go out to Apple’s website and put in an enhancement request for macOS built-in speech recognition, a.k.a. Dictation. Hopefully Apple will address this upcoming loss in functionality so the disabled, people with RSI, authors, doctors, lawyers, etc. don’t have to go look elsewhere to find this functionality.