Here is an update! I was just on the phone with Apple Support for 1 hr 20 minutes. I basically just want to know if this is “just the way it is” or irregular. If it’s just the way it is I’ll probably just keep it because otherwise I like it very much.
The first support person I spoke with was English support (I live in Tokyo, he was in Australia I think). He had me upload the photo. He conferred with some people and they were of the opinion that it was irregular.
Then he passed me on to Japanese support here. The first person explained to me my options: have it exchanged (would take a month to wait for a new one) or since I just got it I have until 11/21 to return it.
But I wanted to be sure it really was irregular because so far online I haven’t heard from even one person who isn’t seeing the same thing.
So they passed me on to another support person who had me upload two more photos: one at an angle showing all the keys (my original photo was sort of cut off) and one viewed from above showing all the keys.
From above there is no problem. And up to a certain angle (say 30-40 degrees?) there is no problem.
The last person received my extra photos and he’s going to discuss it with engineering there and get back to me when he has info.
I’ll let you know what I find out. In the meantime, I’ll decide if I’ll just keep it or not if that’s the way it is. If that’s just the way it is for everybody, I’m leaning towards keeping it.