Has anybody else had flaky behavior of the App Store after upgrading to 17.6.1? I select multiple apps to update and only a few update. Sometimes it crashes. I have tried restarting, hard reset and nothing has fixed this issue. Any similar experience or suggestions?
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My only problem is that some very old apps no longer update because I bought them with an earlier Apple ID . Apple forced me to update it to an @mac email, @me email then an @icloud email. Now the original no longer works for the original Apple ID!
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If you had a @mac address, you also have the other variants. I’m still using my @mac Apple ID without any hiccups.
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If you changed the e-mail address for an Apple ID, but retained the same ID, your purchases should remain valid.
Case in point: My wife changed the address on her Apple ID many years ago. We occasionally are asked to re-confirm the login when playing (DRM protected) music purchased with the original e-mail address. The track’s info shows the old address, but when we provide today’s credentials (the current e-mail address for the account and its password), everything authenticates just fine.
Now, if you created a new account with the new address and didn’t simply add/change the addresses on the old account, then you may be out of luck.
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The only thing that changed was updating iOS. I looked at rhe Apple discussion board. There is a person who posted about the same issues but nobody had replied with any insight or solutions.
Same here, and all the aliases with them…, I think I’ve five in all. Together with the three @ addresses it’s fifteen possible email addresses for one account.
@toxdoc - Do the apps persistently fail to update? There have been a few oddities in recent months with iOS update reporting. For example, some users have reported that their update histories temporarily disappear, while others have tried to “Update All” only to see some of the update status icons reverting to “update” instead of showing the spinning wheel until the app finishes updating. Eventually, the apps do update on their own or after manually selecting update again.
@mpainesyd - Have you tried contacting Apple Support about your old App Store ID? I don’t recall if the early App Store had the same issues as the early iTunes/Music Store, where Store IDs weren’t completely integrated with Apple IDs. For example, I’ve only ever had two iTunes Store IDs, though they have changed names over the years. Even if I am signed into Music using the two iTunes Store IDs, I still have to sign in separately using the original Store ID name using the replacement ID’s password to play my oldest music, i.e., I need to sign in three times to use music purchased via two accounts.
Another potential line of exploration: if you are able to sign in using the older ID, perhaps you might try setting up Apple Family Sharing so that you can use apps purchased from multiple accounts on a single device.
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@josehill yes this is part of the problem. I will go into App Store, and click the Update button on several apps. They will start to update. Some will get the little wheel to indicate they are updating, then the Update button will reappear and they may or may not actually update. Also, when an app updates, the Open button appears but it doesn’t go down into the section where all the Updated apps are. That used to happen instantly. If I select enough apps to update, the App Store app just crashes and the updates never happen. I don’t ever “Update All” because there is on app I do not want to update. This is nuts. It only started happening after the latest iOS update to the best of my knowledge. I can’t believe I’m the only one with this problem.
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Don’t worry about that. You’re not. I’m seeing the exact same baloney here. Doesn’t matter if you choose to update an individual app or all, the update GUI is broken and has been since the last iOS update.
Just another instance of Apple releasing an update that they didn’t bother properly QC’ing before they dumped it on our heads. Nothing we can do at this point. Our best hope is the next “update” which is likely to introduce some other shenanigan (hence: the name of the game has become to update until you face only bugs you don’t care about and then sit it out there for as long as possible) or iOS 18 (which will gift us others). This is the new paradigm: software gets released whenever marketing says it must. It doesn’t have to work or be in good shape or ready or just plain old good, because nowadays “production” apparently just means a never-ending big public beta (with perhaps the only difference that for beta you’d assume they solicit user feedback).
The software industry has declared that they don’t have to follow the same rules as any other business. They can release shitty garbage to paying customers, declare that it’s absolutely physically impossible for them to do any better considering that their challenges are several orders of magnitude greater than any human has ever faced, that the fate of humanity is tied to us just rolling over and accepting that, and that finally, actually, we should thank them for even releasing anything at all to us plebs anymore and just STFU. Remote work, work-life balance, etc. ya know. There are folks who will try to rationalize and excuse this monkey business, but ultimately, it’s fairly obvious it’s all nonsense — if anybody’s Mercedes ran like a typical modern macOS/iOS update, drivers would be burning down Daimler’s headquarters.
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This is a purely cosmetic bug. The update is running normally, no matter what the GUI within the App Store shows.
If you tap the “Done” button to close the list of updates and then go back, you’ll see the status will be what it should be. And if you exit from the App Store and look at the app icons themselves, you’ll see the normal update-progress indication.
In fact there’s more to the broken Update GUI. At times mine will also stop showing icons for any of the updated apps. Instead it displays some generic gray blob. The only way to get the app to start displaying proper icons again is to force quit it. Also a “new feature” courtesy of the 17.6.1 update.
This is of course in addition to the same stupid app forgetting what apps to show in the prior updates list every other week or so, also one of the more recent update “features”. The level of buggy garbage released by Apple because they apparently can no longer be bothered to properly QC their updates is mind boggling. Perhaps due to gargantuan piles of money being in the way everywhere, they can no longer find their testing lab.
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@Shamino
Nope. The apps don’t update. Often the App Store just crashes. When I go back to App Store hours (or days) later they haven’t updated. This is more than cosmetic.
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This sounds like something actually broken in your iOS installation.
My recommendation would be to connect your phone to your Mac via a USB cable. Make a full backup from the Finder (enabling encryption, so it will backup your keychain and other secure data). Then use the Finder to wipe the phone (creating a clean install of iOS) and restore it from that backup.
The only downside to doing this is that if you have an app that is no longer available in the App Store, you will lose it, because restoring a backup doesn’t restore apps - it always redownloads them. And if there is an app you’re deliberately holding back to an old version, it is going to end up with the newest version.
You might be able to do a proper backup/restore using iMazing, but I haven’t tried that. Others here might be able to say if it can avoid these problems.
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100% agreed. I certainly don’t see any of those problems on my phone. (I just got it in March and did a quick transfer from my old phone - but that phone didn’t have this issue, either.)
@Shamino yeah I thought about that but it would be a pain in the a$$ without a guarantee of resolving this. Plus there is an app that I absolutely don’t want to update (Amazon Music). Funny that I reset all the settings on the phone not long ago. I didn’t have any App Store problems until the latest update. I wish they hadn’t removed the ability to update apps through your computer on iTunes.
Yes, iMazing can do this and I use it in this manner. I have several versions of certain apps and I can easily re-install older versions if I find a problem with updates. iMazing also allows me to save the apps in its local Library so that I can load them onto other devices without downloading again.
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I also saw old updated app history vanish again! Did v17.7 and v18.0 fix this and other issues yet?
@ant I can confirm that the 17.7 update did NOT fix this issue
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As I predicted. Apple will tell you that you need to upgrade to iOS 18 if you want anything fixed. It’s quite unfortunate.
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I am not rushing to v18. I will get it one day until like Apple forces it. For now, sticking with v17.7.x. I don’t need the new features yet. :P