Today I had some back-and forth with customer service for the iMazing utility. This is a utility you install on your Mac (or Windows) that lets you perform various tasks on your iOS device (backup, remove unwanted apps, etc etc). I had received an invitation to download their 3.0 beta and accidentally clicked the the “3 devices” button instead of the “1 device” button. I was looking for an adjustment.
In his response, “Oleg” pointed me to this page, and asked me to make sure I understood before deciding on only 1 “slot”. Licensing Policy - iMazing
If I’m reading this correctly, even though the software is on the computer, each “slot” is tied to one and only one iOS device. And cannot be reassigned. He also pointed that their upgrade discount only applies to the first purchase.
So, if I need to replace my phone for any reason, I will need to pay for a new “slot” (for $40 with no discount). This seems bizarre to me! There are so many reasons phones need to be replaced. Why does software that resides on my computer need to charge me to switch to another device?
I also point out that the purchase button refers to the number of “devices” with no mention or explanation of “slots”.
Has anyone else seen this model? Thoughts?
(I wrote back and said I wasn’t interested in this scheme and asked for a full refund of the 3 slot license I accidentally purchased. Awaiting a reply).
Is this perhaps worthy of a Tidbits article?