If I were still doing business with Comcast, I’d advocate that you explicitly copyright that wonderful post and somehow make money selling it to their customers.
One reason I’d do so is that most of their customer’s aren’t told that Comcast is making money from the combination modem/router they’re making the customer pay rent to use, (via their public WiFi hotspots that are embedded into equipment they put into the customers’ homes)! If we had an FCC that cared about the customer rather than the giant corporations, that business practice would be illegal.
And, as to the resourcefulness of the typical Comcast installer, it’s all over the map. There are excellent ones, and there are some who don’t even read the scripts they use for a vanilla installation.
When we lost our home in the 2017 Sonoma County wildfires, we found a home to rent in the hamlet of Penngrove, just south of Santa Rosa. Penngrove has a rural post office. The USPS maintains an enormous address database that Comcast and many delivery services use to “find” customers. In unincorporated hamlets with rural post offices, there may be a street address posted on your door or on the entrance to your property, but so far as anyone who uses that database is concerned, your address doesn’t exist.
The house we found was smack dab in the middle of town on Main Street. It was a WONDERFUL house, on property that previously had housed a giant farmhouse but which had been subdivided by a local builder about a decade earlier. He’d refurnished the farmhouse and built 3 new houses on the property, all of which shared a common driveway. An attractive and easily visible sign at the mouth of the shared driveway bore all the addresses, easily readable from vehicles
When we moved in, I called Comcast, went to their store to pick up my cable box/DVR combo (NO router/cable modem - I use a DOCSIS 3.1 Arris modem). On the appointment day, I stayed home from work; no one showed up; no one called.
So, I called Comcast. Their customer service agent told me they couldn’t find me; there was no such address in their database. I reminded the service agent that I’d provided a phone number (she confirmed it AND that I was using that number to talk with her), and I prevailed on her to type my address into Google Maps, which of course revealed Satellite and Street View images of my rented home. She noted my record and we set up a new appointment, but on the next install date, no one called, no one showed up.
The cable “drops” from the utility poles on main street in Penngrove on the subdivided property are to a manifold partially shielded from public view by some bushes and some gorgeous gigantic redwoods. My house was between two others, and both of my neighbors turned out to be Comcast subscribers; both told similar horror stories about obtaining service. So, I called customer support again, while standing outside in front of the manifold, behind the bushes partially obscuring me from Main Street, which ran by right in front of our houses at the bottom of the shared driveway. Once I oriented the agent , I made a suggestion: she could either make certain a knowledgeable installer actually showed up to do the work, or I could create a need for THREE work tickets with two snips of my garden shears.
After that, he showed up (but that wasn’t the end of the nightmare).The path from the manifold to the utility interface closet on the side of my house went under my concrete driveway; the builder had thoughtfully run PCV pipe the entire distance, but the Comcast Installers couldn’t figure out how to run their coax through that piping. Without my iPhone’s WiFi hotspot, we would have had no internet service at home for more than a month. Eventually, the builder/owner had to run the coax for them. It took him just a few minutes.