So this is a technical question that I am throwing out for any insight.
I am in a clinic a few days a week after retirement and thought that I want my practice to be more modern. The practice uses AdvancedMD and a system called DrFirst for controlled substance prescriptions (they need special authorization). I had the system set up first on my portable and used a Symantec VIP USB key to generate the authorization number to get approval for the prescriptions. I was also given a number generator by DrFirst and authorized them both to work. Everything worked fine.
Then I decided I want to go 90% iPad (will still use a portable for virtual visits), and went to set up the iPad and got a USB1 to USBC converter, plugged my security device into it and then went to the DrFirst website to authorize it. Remember, I have already used this device on my laptop and it works fine. I deleted the authorization for the portable (I really can’t keep calling then “laptops”) and then set it up to get authorization for the iPad. I went to the site and walked through the long setup, but it refused to authorize. I could set the field to show the numbers generated, and it is definitely generating a 6 digit number, but would not work through the iPad.
Of course I went to DrFirst to get the problem fixed, but in the end they just said that the device “was not an authorized device”. I now use the Symantec VIP software to generate and that works.
So the question is: what is the difference between the iPad and a Mac portable that a web program will recognize the Mac version of the number but not the iOS version? All software is web based and I have tried different browsers.
I know these devices are not truly random generators but a complex system based on a seed (I assume the device serial number which is used in setup). But what could possibly be the variable here I am missing?