Hello again everyone. This another VERY techy issue I am having. We met with success after two days with my previous SMTP server issue, so maybe we will be successful this time as well.
So here we go. This morning my ISP upgraded my Internet connection from a standard coaxial cable and Cisco modem to a fiber optic cable and Hitron modem Model Name NOVA-2004.
Despite multiple attempts, the Archer AX6000 v1.0 router is unable to connect to the modem. The blue light on top of the router spins around for a few minutes as it tries to negotiate a connection, and then fails and turns red.
With the coaxial cable and Cisco modem, I never had this problem.
I suspect that it may possibly be a configuration issue on my ISP’s end – but I am not sure – because even if I connect my 2019 5K iMac running Sonoma 14.0 to the modem directly, it cannot establish an Internet connection either.
I have been using a static IP address with my ISP for many years now. There has never been a problem with it.
In the Archer AX6000 router configuration web page, if I set it to auto-detect, for some reason, it selects dynamic IP instead. But then if I let the setup process continue, it eventually fails.
If I set it to Static IP instead, all of my proper data is already in there. It shows my MAC address, as well as the proper IP address which I have been assigned, default gateway, primary and secondary DNS, connection type, my Wi-Fi network name, etc. It is all correct. Likewise, my LAN info is correct as well.
Yet, despite all of this appearing to be correct, under my Bwanadik menu, it shows the correct NAT address for this particular iMac, but next to External IP it says “Unknown, Not Connected”.
Likewise on my other iMac which is also on my LAN, it shows the proper NAT address for that machine, but again it shows "Unknown, Not Connect for the External IP.
I honestly have no idea how to fix this. Rebooting the modem, the router and the iMac makes no difference. The router cannot connect to the Hitron modem, and neither of my machines can connect to the Internet directly via the modem.
What is funny is that I am the first person in my building to get a fiber optic connection, and it’s not even working.
Oh, one other point. The tech guy who did the installation, connected a laptop to the modem directly, and he got an asynchronous connection of 150 mb upstream and downstream.
So why won’t my 2019 5K iMac and the Archer AX6000 router connect to the Hitron modem?
Any assistance would be greatly appreciated. Thank you!