I have just come across an incredibly frustrating problem accessing my own website, from my own Mac! It’s completely defeated my attempts to resolve it. It is so weird I thought TibBITS readers might be interested—and suggest a solution!
I run a website at tanamerah.com It’s a Wordpress site, independently hosted by SiteGround (who are superb, by the way). I have been accessing the site for editing or maintenance once or twice a week for the last three years, since I set it up.
This evening I tried to visit it as usual to update a plug-in—but couldn’t. The familiar web address just resulted in a blank page in Safari, followed eventually by a ‘server not responding’ error message. Here’s what I have tried to resolve the issue:
- Emptied Safari’s caches, and removed all cookies and website data for tanamerah.com.
- Quit and reopened Safari (version 13.1.2 (14609.3.5.1.5))
- Used a different browser (Chrome)
- Rebooted the Mac (which is running OS Mojave 10.14.6)
- Switched to my clean ‘Test’ user account
- Switched to a completely different WiFi network (my neighbour’s) connected to a different router
Absolutely nothing has worked. Needless to say, I have changed no settings on my Mac since I last accessed the site a few days ago. I haven’t, to my knowledge, installed any OS updates, nor browser updates. I haven’t touched my network settings for months.
And the problem is limited to just this one site. I can open every other website I have tried. And the mystery is compounded by the fact that I can open the site on my wife’s and my other three MacBooks, and on our iPhones. And I contacted SiteGround: they checked the site too, and could find no problem with it.
Having tried every step I can think of I am completely stumped as to the cause. Clearly it has something to do with the unique combination of my Mac and my website. Something that has occurred in the last 24 hours without any action on my part. I half expect to wake up tomorrow morning to find everything working again—but somehow I can’t see that happening.
So if anyone has any bright ideas about what it might be, and what I could try to solve this puzzle, please let me know!
Thanks in anticipation,