Originally published at: The Unbearable Ambiguity of Emoji - TidBITS
A Canadian court ruling that a thumbs-up emoji counted as a valid signature causes Adam Engst to ponder the difficulty of knowing what any given emoji might mean.
Originally published at: The Unbearable Ambiguity of Emoji - TidBITS
I was pretty bothered when I read this news as well. I don’t have a solution, but a few points:
Normally, I would say one should never conduct business by text message. Have your negotiations via voice call and require an actual signed document before the deal is considered concluded.
FWIW, the landscape company I deal with works almost along these lines. We will discuss things on the phone, but before any work is done, the company sends me a link to an e-signing web site with the full text of the contract. I have to e-sign it (including providing a credit card to pay the deposit) before any work begins. Then on completion, I go back to the site to pay the balance.
But in this case, it may be a bit different, because we’re talking about commodity exchange activities where (I assume) it is customary to make legally binding decisions on the basis of quick phone calls. So a text might not be so far out of line.
The fact that this particular farmer has previously approved contracts is very significant here. He’s got a reputation for approving contracts with ambiguous language, and has previously executed them based on them.
So it begs the question: Would he have voiced the same opinion if the price of flax hadn’t risen so dramatically between his approval and execution? I suspect that he would not have, and was trying to use his ambiguous response as a way to get out of a deal that in hindsight proved to be less lucrative than it might otherwise have been.
But for the rest of us, the lesson is clear: Leave the emojis and casual language to communication with friends and family. Keep it nice and formal where business is concerned.
Contract law has a principle that ambiguity works in favor of the party that did not draft the ambiguity. (If anyone is interested, there was a decision that cost Rogers Communication an estimated two million dollars, presumably Canadian, because of a comma.) To that extent, it seems that the court ruling went the right direction.
Yes, and proofread.
An interesting article, but I’m not sure I agree with the premise that the use of an emoji was in any way problematic. It’s pretty clear what the meant (as the court found), and I can’t see that it’s any more ambiguous than ‘yup’ or ‘ok’. In some ways, I see it as less ambiguous.
Yes, emojis can be ambiguous and mean different things to different cultures. But so can words, particularly colloquial ones. I’d be interested if there is any research into whether emoji are any worse or better in this respect, because my sense is a lot of the discomfort with emoji is based on anecdotal evidence and an older generation (of which I am a part of!) that didn’t grow up with them.
Anecdotally, I’ve found emoji decrease the ambiguousness of message-based communication. It is often hard to convey tone in short bits of text, and a carefully chosen emoji (like carefully chosen punctuation) can make all the difference. Yes, the wrong or misunderstood emoji can cause embarrassment or offence, but that is no different from text (and verbal) communication more generally.
I see handwringing about how inappropriate or even dangerous emoji use is for certain forms of communication because it’s not ‘proper’ and can be misinterpreted. But I haven’t seen any proper evidence and my experience certainly doesn’t bear it out. And if anything the article linked in this piece shows the opposite. It feels very much to me like lawyers who oppose the use of any punctation in sentences because it could introduce ambiguity, when all it does is make things hard to read!
There’s definitely research into this, for instance showing that different platform renderings of the same emoji can result in different interpretations.
and some of the same people looked into how much less misinterpretation happens when emoji are embedded in contextual text.
Interestingly, that paper suggests that old-style emoticons have fewer issues with interpretation, perhaps because there were so few regularly used.
That’s interesting, thanks for the link. However, I think it is too outdated to be applicable in 2023 – there’s been a huge amount of standardisation in emoji representation across platforms since that research was carried out. For instance, if you look at the emoji they call out in the article, it is now consistent across the board (with the possible exception of the Softbank version, though the blushing cheeks probably make it close enough):
As you can tell, I’m still sceptical that this is an issue in practical terms
OK, here’s a more recent summary of a paper talking about how the meaning of the same emoji can change over time.
Actual paper, with lots of references to other research on emoji:
And an interactive tool so you can see how meaning has changed for any given emoji from 2012–2018.
That’s very interesting, thanks for pointing me to it – the interactive tool is great! I like how they present the four characteristic patterns of change. It makes sense, and helps me understand the model of how different types of emoji change meaning.
In terms of the issue that this thread is about, the paper seems to be putting forward the notion that emoji are very much like words in how they are used and understood.
That the same emoji can have a different meaning depending on who writes it and who reads it, as well as the context it is used in, is a core property of human languages all over the world: polysemy. Examples in English are words like bank, which has (at least!) ten different meanings as a noun and eight as a verb. Semantics is the area of linguistics that examines the meaning of words and there are decades of research on semantic change. This looks at how words acquire or lose additional meanings, but also how one meaning can shift entirely, as in the case of cute which today means something like pretty but in the 18th century meant clever.
The semantics of most emoji (n=247) have changed relatively little over the years. They are used in similar contexts throughout their lifespan so far, a property they share with words - if the semantics of words changed constantly, it would make them poorly suited to communication!
Though some emoji clearly have had shifts in meaning (the four characteristic patterns they show). Doesn’t this support the idea that emoji aren’t exceptional in their potential for misunderstanding? I think what I’ve yet to understand is what makes emoji different from our language and communication more generally, especially as new words and phrases enter it?
I did have a look through the references in the paper, but most didn’t consider whether emoji are likely to cause misunderstandings. Those that did are from circa 2015/2016, before emoji were standardised across platforms. None were from a linguistics perspective considering if emoji have characteristics that differ from spelled words in terms of their proclivity for ambiguity or likelihood to be misunderstood.
One thought I just had about that research is that it’s looking at the changes in meaning of emoji in usage on Twitter from 2012 to 2018. What that misses is that the people who either don’t understand the meaning of an emoji or disagree with that meaning aren’t going to use it at all. I almost never use emoji, and when I do, only a very small number of them in uncontroversial ways, because I can’t say that I even know how they might be interpreted.
If you think back to the discussion we had about which emoji to provide here in Discourse, it became very clear that people really didn’t agree about quite a few of the possibilities.
I’ve been intrigued with the ambiguity of emoji (is it emojis??) and that recent headline.
I correspond with friends who are from different cultures from mine. Even for those acculturated here, at least for some humor, I’ll disambiguate, as for example: ”In the American sense, not the European.”
Or, as a proud graduate of University of Texas Medical Branch, “As in ‘hearty agreement,’ rather than “Hook ‘em Horns!,’ or “cuckold.”
It would be fun to hear other people’s take on ambiguous emoj, the most classic being “chocolate ice cream” being interpreteted as “fecal material.”
This article should be titled: The Unbearable Stupidity of People. What else can be said when people—including emoji users, emoji recipients and judges who decide emoji law suits—don’t have a brain in their bodies?
Yes, good point. And additionally, whilst it provides a wealth of real-world usage information, Twitter is also not necessarily a representative sample of the population generally. So there is a lot of usage and non-usage left out. Hopefully over coming years more linguistic-based research is carried out. I find word usage and how we communicate (and how it changes) fascinating.