Sequoia screen sharing and iPhone mirroring to troubleshoot remotely

I’ve been using the Screen Share feature (via iMessage and the Screen Share app) for many years between Macs to help people remotely with “tech support” etc.
Q. With macOS Sequoia being able to mirror an iPhone (on the same AppleID) on a Mac, could I use screen sharing from a remote Mac to see and control (click icons and navigate settings etc) on the supported person’s iPhone which has been mirrored to their Mac screen?
If this works it would a great way to help people remotely with their iPhone setups (and hopefully it comes to iPads too).
Any one with practical experience with the above or can suggest alternate options?

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Seems I’m a bit early in the upgrade cycle to have anyone in a position to test the remote assistance via screen share and mobile phone mirroring on a Mac.
I plan to go to Sequoia soon, so will report back when I have some news :smiley:

Good news. I was able to do a screen share from a Mac running Sonoma with a Mac running Sequoia 15.2 which had the iPhone mirroring activated on the Sequoia iMac.
It enabled me to click onto the subject’s iPhone and control the iPhone (with my trackpad mouse) via the screen sharing, the same as if I was the user of the iMac.
It was exceptionally brilliant to be able to do that.
It made it so simple to be able to show the iPhone owner how to find a setting, or operate an app etc and at the same talk with them via the screen share process.
If this can also be activated for iPads it will be a game changer for anyone who is trying to assist anyone remotely with iOS problems or settings etc.
I also then tried Screen Sharing with two Macs (both running sequoia 15.2) and it seems the interface and process to initiate the screen share has changed.
I ran out of time with the other user to fully investigate why FaceTime Audio was being activated when the Ask to Share Screen button was clicked. That may be a bug with 15.2.
More research needed there!

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