Safari and Mail Problems?

I wonder if something has changed in Safari. The WSJ sent me an email saying I had to update my credit card because the account was coming up for renewal. I tried several times to log on to my user account (using Safari) and it failed every time (error messages about invalid addresses). So, I tried Chrome, and got in without any issues. (Though, of course, my credit card was still valid and up-to-date.) I have used the WSJ customer support site in Safari many times before without any problems. This is something new.

The other strange thing is that the NYT emails I get (via Apple Mail) arrive empty. This problem has existed for several days. I contacted NYT customer service who told me this was a known problem and the were working to fit it. This morning the emails were blank again.

It seems to me that companies don’t test their websites and email for Apple compatibility (or maybe Apple changes something without telling anyone) - in many respects we seem to be second-class (computer) citizens.


Did you verify the email address requesting you to update to ensure it was from WSJ and not just showing from WSJ?


I received a few blank NYTimes newsletter emails over the weekend. However, I was able to open them in IOS email. I tapped the 'View in browser ’ link, which opened a copy in Safari. I was then able to see the iPhone Safari page on my Mac via Handoff. I opened that window and was then off to the races.

Yes, the link was to the legit WSJ customer service site. (I used the same link for Chrome, which worked.)


I’ve had the same problem with some NYT emails. And I’ve had similar problems wiith other companies.

The common behavior is that I load an email and all that appears is the subject line. But if I leave Apple mail with that email selected it will load (usually before a minute has elapsed. When I get one of these “blank” emails, all the email following it are also blank. Once one of them loads all the missing ones load. As I said, it takes 30 to 60 seconds.

Some NYT emails never load. I can ID these emails by checking an email that was sent after the NYT and find that it has loaded properly. From the past couple of week’s experience I know that these NYT emails will never load in Apple Mail. What’s really weird is that I have had a chain of emails from NYT and the first two never load but the following emails eventually load.

I archive my NYTimes emails, so I looked at one that didn’t load on my Macs this past weekend. Sure enough, it still doesn’t load. Of course, as I said, IOS Mail seemed to be a lot more forgiving and loaded the email. Since it offered the possibility of opening it in a web browser, I could open it there, and then use that URL to open it on the Mac. I used the continuity process but could have also created an iCloud bookmark or a tab group and then opened it on a Mac.

I have to believe that it’s the former. Apple’s WebKit folks make new versions widely available about a year in advance with Safari Technology Preview available primarily for website developers to test and adapt to new features. It is also easy to sign up for Safari beta releases a few months in advance of their release.

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Don’t forget, you have any of the “stealth” options turned on (e.g. hide my IP address). I find the stealth options seem to only work on Safari and can screw up some forms.

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I don’t think most companies test their web sites at all. If it works for the developer and his favorite browser, that may be enough for it to go live. Until they find a bug extreme enough to embarrass them into fixing it.

Last month, when I filed my taxes with TurboTax Online, I couldn’t log in using Firefox. It would ask for my login credentials, then make me jump through a 2FA hoop, and then immediately looped back to the login page. And the site is still doing that today - over a month later. And it’s not due to my use of ad blockers and Firefox privacy protection, because disabling them doesn’t fix the problem.

The site works fine with Safari.

Why would a high profile site like TurboTax not work with a browser as popular as Firefox? Only because they don’t care enough to want to bother fixing their bugs.

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I ran into something similar with Zillow a few months back: Firefox doesn’t work; Safari does. (This is with no login; just casually visiting the website.)


I do a lot of following up on links to medical institutions and FDA and with those also Safari – despite working consistently for decades – has simply gotten progressively unreliable, with varying errors.

And I have had the same experience that alternate browsers work on the exact same links.

I do not have any idea of why this has happened.

I am not a fan of Chrome. I have switch to Microsoft Edge and had no problems.

Only suggestion – do NOT accept the new Bing interface in order to get “rewards” – it takes over what you see and I expect that “rewards” includes tracking (and possibly info sharing) that is as bad as that seen with Chrome.

The other clean browser is Brave – again, just don’t get into their similar program named “support Brave”.

The only loss from leaving Safari I’ve seen is that you don’t have macOS Keychain.
But most of the good password managers have extensions that support Edge (because it is built with open source components and supports extensions built for Chrome).

Hope this is some help.


A general comment: when posting about problems with Safari, it is very helpful to mention the version of Safari that is being used.

For example, I’ve noticed that in recent weeks, several websites suddenly stopped working well with the Mojave version of Safari (14.1.2), but continue to work reasonably well with more recent versions of Safari or with alternative browsers. seems particularly broken on Mojave, though it has glitches with more recent versions. Most likely, the affected websites are using a common third party development framework that dropped support for older versions of Safari Webkit, and they updated their frameworks around the same time.

I have Version 16.4 (18615. of Safari. Over the past couple of weeks I have seen more and more problems - today it couldn’t log into the WSJ Customer Service site - giving me a network error message. Chrome got in without any problems. Woot (the Amazon discount site) doesn’t work well with Safari - it opens pages with everything zoomed to 200-300 percent. Chrome works fine. Someone in this thread has suggested that Private Relay (which I have turned on) might be a problem. I have to try turning that off to see if it makes a difference. Safari still works with financial websites and other news sites, so this is some weird interaction between the way Safari works and how (some) websites are designed - and, oddly - it isn’t consistent. I got into the WSJ Customer site with Safari yesterday without problems; today it doesn’t work.


If a whole bunch of sites suddenly stop working at once, then it is likely that they are using a common open source component for their web app(s), and that component is what is no longer compatible with Safari 14.

Doesn’t help solve your problem, but it may help you understand the cause.

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The network error message is interesting. I have seen a few cases where recent versions of Safari reach a point where they won’t open new pages without quitting and restarting the app, but I don’t know if that is in any way related. Another thing worth looking at is whether you have any Safari Extensions or other customizations installed that might be interfering with particular sites.


I’m likely in a minority, but when I need a Chromium based browser, I use Vivaldi. It has more options in it’s Prefs than any other browser! Lots of stuff that would normally require editing the about:config page in Firefox, or the chrome:// pages in Chrome. No worries about Google, Microsoft or ‘support Brave’!


Thank you. I have taken your recommendation to heart, downloaded Vivaldi, and will try it.

Thanks again


I also took a look at Vivaldi. It doesn’t have any way to import Safari bookmarks, as far as I can tell, so it is a non-starter for me. I use Chrome so seldom I don’t feel the privacy risks are large - and I have every option set to reduce data leakage.


When Safari doesn’t meet my needs, I’ve been using Firefox or Brave.
Brave is a privacy-focused browser based on the open-source Chromium sibling of Chrome. Brave gets updated whenever Chrome gets updated. (Maybe a day or two later, but quickly.) Brave is full-featured, e.g., accepts 1Password and other plug-ins.

I was the OP on this thread. Here is an update on the Safari problems I was having. I mentioned that I failed to get into the WSJ Customer Center with an error message. Here is the message:

Safari can’t open the Page. The error is: "The operation couldn’t be completed. (kCFErrorDomainCFNetwork error 303.)

This is caused by Private Relay. I paused Private Relay and had no trouble getting into the WSJ site. Now, seeing as this only happens on this Web Site, my guess is that the WSJ is doing something funky trying to track users.

Anyway I know what is going on now.