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Yes. Thanks for the advice about public holidays. That makes sense.

My understanding is they’ve been a bit understaffed since COVID, but they’re usually pretty good at support requests. If you haven’t heard from them by the end of the week, let me know and I’ll put you in touch with someone.

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Thanks. I’ll update here when I have an answer.

Still no answer now after nearly 2 weeks. Can you recommend a different e-mail address to write to?

Hi Matthew, I looped you in on an email with someone at Unicomp who should be able to help.