I had Fios for many years at my home. We recently downsized and moved into an apartment. Fios was not available so I went with the local cable company (Optimum). For full TV (including HBO, showtime etc) a landline and 400 MBS Internet my rates were $180/month. Service was fine for a while and then got worse and worse till my 400 MBS service disappeared completely. Service calls to Optimum were answered with “Shut down your router and restart”. That would work for a while and then it too got worse. The answer was to “shut down for 5 minutes”. Then “shut down for 10 minutes”. In th end I was running all my zoom meetings and classes on Wireless minutes.
Fios had become available in the building but when I called they wanted $250/month! I yelled and screamed and implored, but that was the price for the services I wanted.
In the end I decided that $250 for service was better than $180 for no service. (BTW -at the end, I was routinely getting dropped on land line calls and the TV reception was…adequate).
I got FIOS installed and not only was the installation more professional the service has been excellent.
My belief is that Optimum oversold the segment and with the pandemic going on everyone was home and using up the bandwidth.
I do not regret making the change. I just groan a little every month when the bill comes in.
Sam