My FiOS contract expires in a few days. Once it expires I’ll be paying a higher rate. I’ve looked at the renewal offerings and they are also at a higher rate, offering me extras that I do not care about. I’ve done a support text chat with a customer rep and she agreed that they are not offering me any way to lower my bill.
I am seriously considering dropping TV and possibly land line coverage. Their online system does not provide an option of dropping my Triple-Play service so I will need to call customer rep next week. Once I drop TV I want them to swap my coax cable with Cat-6 cable, all of the wiring is already installed, just need to change connections in the ONT. Then I can replace my FiOS router with the UniFi setup I desire. I can also easily put an antenna in my attic, I have 2 coax cables there, so using that for network TV should work (I rarely watch network TV).
I have Xfinity’s (Comcast’s) rates in hand, which are much lower than FiOS, though I would rather stick with FiOS. Any suggestions on things to say when calling Verizon next week? In the past customer reps seemed ready to offer better deals over the phone but 2 years ago the offer was’t as sweet.