Mac App Store Malfunction on Mojave

TidBITS Talk
#1

After installing Mojave Security Update 2020-004 (not the latest 005, haven’t installed that one yet), Mac App Store shows that I have a number of software updates as it often does. When I click the “update” button for any update, the progress wheel spins for 10 - 20 seconds and then just stops. Nothing downloads.

I can download any software except for updates without problems on the Mac App Store. If I delete the update and search for it manually and download it, it works fine.

Anyone else having this problem? I’ve tried everything I can find on the net to resolve the problem to no avail. My first post, at wits end, been to TidBITS many times over the years.

#2

Had same problem last week around when iOS 14 was released. My guess is a problem on Apple’s end. This week it’s been ok.

mas worked for me last week. It’s a command line app that interacts with the Mac App Store. Even then, i needed to run it a few times.

#3

Thanks kindly, much appreciated.

#4

That unfortunately didn’t work.

I see others are having these issues, I tried everything on this page with no success:

#5

You are not alone. Your comment above is the only step that worked for me - delete the App which is requesting the update and download a fresh copy. Pretty frustrating.

#6

I still can’t figure out if it was the installation of Safari 14 or if it was the installation of Mojave Security Update 2020-004 that caused my Mac App Store to malfunction when trying to download updates. I did these two updates a few days apart (the security update first and then Safari).

As I noted in my first post, luckily I did not install the latest Mojave 2020-005 Security Update. It no longer shows in Software Update and I see that it has been pulled ("page you’re looking for can’t be found):

https://support.apple.com/kb/DL2054?locale=en_CA

Any others out there unable to download updates using the Mac App Store, progress wheel just spinning for 10 - 20 seconds and then stopping?

#7

Yes, I thought this is a known symptom of the 005 security update?

#8

I didn’t realize it was that widespread.

#9

You should see that there has been another macOS Supplemental Update 10.14.6 made available late tonight. This includes a Safari 14 update which may or may not replace your current version. After installing the latest Supplement, you should see a new posting of Security Update 2020-005 appear. You may want to wait awhile before trying that as nobody I’ve been following has done that yet.

#10

Thanks for letting me know, I thought this Supplemental Update included Security Update 2020-005. I will wait and see how others make out first (see if there are as many “bricks” this time around).

#11

Yes, the Security Update 2020-005 is not included in the Supplemental Update and I was wrong about not being able to see the former until you installed the latter. Turns out I told Software Update to ignore the Security Update. When I cleared that it did appear for me.

There’s a posting by Mr. Macintosh that appears to cover all scenarios https://mrmacintosh.com/10-14-6-supplemental-update-safari-14-released-to-fix-previous-issues/.

#12

Thanks for clarifying.