Thank you for your message. If you will read my message I never threatened to write I negative review. I said I don’t want to write a negative review and I did not.
I just wanted some answers regarding how I could manage my device contacts from within iPlum. I am sorry if my example of keeping 60 phone numbers under a device contact called Spammers Blocked confused you. It was in one of your responses that your brought up the whole HIPPA thing, which only applies to the contacts stored on your servers, not to the ones on my device and just confused the entire issue.
I think it is great you have HIPPA and Financial compliant servers and databases. Most companies don’t. But I am not in the medical or financial services arenas, so I don’t need to adhere to those rules.
I finally figured out there are hidden controls that do not show up on the dashboard until I click on my phone number in the dashboard. Some of the hidden controls also appear in the sidebar.
It was in the hidden controls that I found the blocked numbers link. A .csv list of blocked numbers cannot be uploaded. I had to enter them one at a time. But it worked. Cut and paste, and your software formatted each number perfectly. It went quickly.
You did explain in one of your e-mails that while my device contacts do show up in 1Plum contacts, all blocking takes place against the business contacts only.
So, if I receive a spam call, I click block and it gets blocked on your server and isn’t saved as a contact. One click and it is done.
My old way of blocking served me very well while using Google Voice. All those Spammers Blocked numbers are now in the Blocked Numbers database in iPlum. While I do not give out my device’s assigned numbers, they can still receive calls from Robo Dialers. So having Spammers Blocked as a system wide blocked device contact still has value, no? Because it also blocks spam e-mails too.
I still do not understand why in iPlum I cannot add a number to an existing contact in my device contacts.
For example, my friend Steve calls me on a new number I haven’t seen before. Maybe he leaves a message when I don’t answer. Steve changed jobs and wants me to have his new work number. Or Steve is on assignment or on vacation and there is no cell service but a land line works for the next two weeks. Or his cell phone is broken and he’s using one of his kids devices or a spare for a few days.
Steve is already in my device contacts. I just want to add his new number easily, then maybe go back to delete the one that doesn’t work anymore or if this was a temporary number, delete it when it no longer reaches Steve. All this exists only in my device contacts, which as you say, this has nothing to do with HIPPA, Spam, or Blocked contacts.
There is a workaround to getting the new number into Steve’s record. It’s convoluted and requires cut and paste, but it works. I’d like to see if you might consider making it as easy as adding a new contact. which you software does very well. And of course hoping you continue working on a desktop version of iPlum.
I actually wrote you a very positive review. 9 points out of 10. I think your documentation could be better. I prefer to see everything in the documentation, table of contents and index if one is created. Why use a bunch of separate linked articles outside the documentation? Why aren’t the credits detailed in the documentation?
I am a pretty experienced user of computers and software. I am not averse to reading the manual. Yet so many times I came up against things that were not easy for me to understand or to find answers.
All told though, iPlum is far superior to Google Voice in every respect other than cost. But I gave up a free service for a paid service because iPlum is better and worth the reasonable amounts you charge. You should be proud that people walk away from or outright reject a free service like Google Voice to use iPlum.
I have a virtual fax line with another provider that gets very little use, maybe 5 times a year. But I just know the minute I cancel the line, I’ll run up against some company, somewhere, that only accepts fax messages.
How much would it cost to port my fax line to iPlum? If I have to buy another $4.xx monthly line with 200 credits, are the credits usable on both the VoIP line and the fax line? I will never use 200 credits of faxing. My current provider charges like $3.95 monthly just to maintain the line and then $0.10 per page send or receive. No fax activity, no extra charge/
I was growing to hate Google Voice. Very happy I made the switch.
Norm