My wife likes to listen to a playback of one of her favorite movies at night to sleep (yes, I see what she is saying but can’t hear what she is showing me ….). It helps her sleep. She plays it through a pillow speaker which means it has to be at a high volume for her to hear it. She has never had a problem with the sound level, it has remained consistent. Suddenly the phone is reducing the volume significantly and the phone indicates an analysis of her volume use of the earplug exceeds safety levels. She says when she explains this to the phone it pays no attention to her lol.
She has reset the phone and there is no change in this behavior. It has happened through several updates of the iOS but she has been running iOS 26 since it first came out and there was no problem (she has iPhone 15 iOS 26.3.1, settings: Built-in Speaker/Limit Maximum Volume not turned on).
She is a technophobe so this is driving her crazy. I’ve have. no idea of what else she can do. Any suggestions will be GREATLY appreciated.
Since the sound is playing through the pillow speaker, the “Built-in speaker” setting probably isn’t relevant. My iPhone has Settings > Sounds & Haptics > Headphone Safety > Reduce Loud Audio, which might be the right place to look. (But my iPhone is running iOS 18 still, and I’m in the UK, and this setting might vary per region.) See Headphone notifications on your iPhone, iPad, or Apple Watch - Apple Support
The settings have not changed, they are as I listed them. The problem has just suddenly appeared. Nothing she has done is different, that is the problem. The movie is a download from our Apple TV subscription and has been on her phone for years. I appreciate your suggestions. I already went to Apple Support searching for info but there is nothing there to explain why it is acting this way. Thank you for responding.
Disable the audio “safety” check altogether. I had to do that on my iPod Touch for similar reasons - it complains about my listening to music at maximum volume for extended periods of time, when I have that headphone jack connected to the line-in on my car stereo.