In Apple Mail the App will choose a default folder for the Move To contextual menu that it ‘thinks’ is the right one after monitoring the previous move history for a ‘From’ address. A problem occurs when the one it chooses is not the one the user wishes to be. Unfortunately, this is neither selectable or changeable by the user unless the user creates a new user folder and moves their existing information into it. Additionally, aside from taking a significant amount of time to do, much of the critical information needed for Mail, Contacts, and Notes can be lost in the process if the user is not experienced with the workarounds. Contact with Apple Senior Enterprise Support over many hours and sending data to Apple over a period of several weeks has failed to offer a solution other than above along with the hope that eventually the monitoring history might change it to the desired folder.
However, I have discovered a very simple solution - no thanks to Apple. All a user needs to do is temporary change the name of the undesired folder. Then the App, not knowing where the folder it expected to use is, will drop the undesired default folder name and learn the name of the desired folder, based on the user moving with the basic contextual Move To an email with the concerned email address to the desired folder. Once this is done (might take several times for Apple Mail to ‘Learn’, the desired folder name will now appear in the Move To command as the default folder. At this point the undesired folder name can be renamed back to its original name if desired. Here are the steps in Apple Mail:
- Rename (temporarily if you wish) to a new name
- Choose a desired message in the Inbox and use the contextual menu to move it into the desired folder
- Repeat the process with a similar message in the Inbox to verify the correct default folder appears
- Rename the previously renamed folder back to its original name if desired.
This tip is effective in the Mail App contextual menus and has not been tested with the Move To in the Tool Bar. This tip has only been tested in Catalina.