Emergency Alerts

About an hour ago an Emergency Alert went out for a wildfire in my area. My wife’s iPhone SE received the alert. My SE3 did not. Both have identical notification settings.

Not sure what the problem might be. I did a regular restart and a force restart. That didn’t work as a new EA just came in. Her phone got it – mine did not.

Suggestions?

Edit: Reset Network Settings did not help, either.

If that’s the case this may not help, but there is a separate section in Notifications for “Government Alerts” waaaay down at the bottom of Settings > Notifications. More info here:

Thanks – I’ve looked at that page several times.

My Notifications at the bottom are:
AMBER Alerts: On
Emergency Alerts: On
Public Safety Alerts: On

The wildfire is on the other side of town and moving away from me so I am not in immediate danger but it would be nice to have this feature work for the next fire.

You should contact your carrier. Those alerts are sent by the network.

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Sure. Figured you might have, but sometimes the obvious is easy to miss (at least for me). :slight_smile:

So your wife’s phone and yours have idendical Government Alerts settings. Do you also share the same carrier, and were you in the same place when the notice was issued?

The Alert settings are identical (just double-checked to be certain). Same carrier and the phones were side-by-side during the alerts. I have scheduled an appt with my carrier for this afternoon.

Edit: they replaced the SIM card but there is no way to know if that fixed the problem until the next EA is sent.

I’m curious to hear if you see any change from that.

I’ve gotten this nagging suspicion that carriers have started swapping SIMs like PC supporters used to recommend rebooting Windows. When you don’t have a clue what the underlying problem really is and you cannot (or do not want to) investigate in more detail, you need a good catch-all. At times it feels to me like carriers have resorted to swapping SIMs as that catch-all.

Complete guess here, but reading this did remind me of something I hadn’t used in years.

There used to be some magic *XX key combo that would update carrier settings, though looks like you can do it through the iOS UI now. It would fix a myriad of problems having to do with connection, especially in the more rural areas I was usually in.

Note the Apple page mentions that a new SIM requires reloading the carrier settings, so perhaps swapping the SIM will fix the problem, while underneath the carrier settings were also updated.