After buying a new iPhone, I started the process of trading in my old iPhone via the Apple’s trade-in process, but I changed my mind due to the requirement to hand over personal information not to Apple, but to the company Apple has engaged to handle trade-ins.
Apple has engaged a third party company Brightstar to do the trade-in business. The trade-in is between Brightstar and you. Brightstar decides the value of your trade-in and does trade-in deal. Apple just seems to do the online application processing.
The reason I decided against trading in my old iPhone is that Brightstar wants my personal details before any deal. It wants two IDs with one being my driver’s licence. The reasons are to prove that I am over 18 years and that I am the owner of the phone. Sure, a driver’s licence can prove my age, but not that I am the owner of the iPhone.
I have had difficulty in discovering whether Brightstar has a registered office in Australia because if it is then the Australian consumer and privacy laws would apply and I would have some protection against the misuse of my personal information.
I made an informal approach to the Australian Office of eSafety. Reading between the lines the informal advice was don’t hand over a driver’s licence. Apparently I was not the first person to raise this matter.
Apple carries on about protecting the privacy of its customers, but seemly not with this arrangement.
The trade-in deal is $A75 subject to appraisal of Brightstar. It didn’t take too long to discover complaints in other parts of the world about Brightstar’s appraisals and Brightstar’s failure to return iPhones if appraisals are not accepted by owners. I was only selling the iPhone to give someone else the opportunity to purchase a cheap, but then I am not sure what Brightstar does with old iPhones.
To me $A75 is not worth exposure to identity theft. What does the TidBits community think of this? Am I being a little too paranoid? Does anyone have a contrary view?