Apple Opens Service Program for AirPods Pro Sound Problems

Originally published at: Apple Opens Service Program for AirPods Pro Sound Problems - TidBITS

If you’re experiencing crackling or static sounds in your AirPods Pro, or if Active Noise Cancellation isn’t working correctly, Apple will replace the affected earbuds for free.

I had my right AirPod Pro replaced under Apple Care just last week for this very problem. Now the left one is starting to show signs of it. One thing you can do to help while you wait for replacements is to turn “Noise Control” off. The problem seems to be related to the microphone, and it shows up whenever there’s an external sound, like when you speak.

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I bought a pair of AirPods Pro in February 2020 and had the right bud replaced in approximately June for the crackling problem. It all went very smoothly.

I’m glad to see that the Program will extend up to two years after the purchase date as I would not be surprised to see either of my buds fail again.

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