Apple Is Replacing Some Apple Watch Series 2 and 3 Cracked Screens

Originally published at: https://tidbits.com/2019/09/03/apple-is-replacing-some-apple-watch-series-2-and-3-cracked-screens/

Apple has announced a screen replacement program for aluminum Series 2 and 3 Apple Watches whose screens have cracked in a particular way.

For those who have a cracked watch screen and are not eligible for a repair (either through a recall or Applecare+), I did manage to squeeze a few more months use of my watch after using a car windshield repair liquid to seal the crack. It even retained waterproofing. Eventually the watch failed. I nearly fell over when Apple gave me a repair quote and ended up buying a new watch (with full Applecare, giving me two free repairs for accidental damage over two years - in Australia).

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NB in Australia that there is (?now) a A$100 service fee (or maybe should call it an excess, or copay?) for repairs through AppleCare+. I used both of mine because of trauma, and got a replacement each time. The battery life was better. The serial number was different, and non-standard: maybe it was a refurbished replacement.

Bummer - I suppose it was too good to be true. But $100 is still a lot less than a new watch.

It is interesting that I replied to an Apple discussion where a person’s watch stopped working after a swim. I said (in hindsight - naively) that it could be a quality control issue and they should take it to a Genius Bar to see if it was covered under warranty. That post was swiftly deleted by the moderator.

In February 2019 my wife’s Apple Watch 3 screen cracked all the way around the four edges of the face. See attached photos. This happened for no reason that she could identify.
She went through Apple support sending the photos and explanation. Shed did not have AppleCare.

It was a battle but eventually, Apple sent her a NEW Series 3 watch. Originally they said it was her fault. Impossible. Have a look at the watch face.


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Bought my 1st Apple Watch series 2 Space Gray 42 mm serial: FH7TQ0SWHJLJ around nov 2017 in the US while in vacation in Florida. Back in Brazil, less than two years after purchased, recently while adjusting on my wrist the whole screen cracked evenly around the edge of all screen perimeter :confused: . Next day, I looked into it on the web and found that apple posted a quality issue about a premature crack screen on AWS2. I called apple support next day and opened a complaint, case #: 100892091022, they were very polite and told me that I should dispatch my watch to an Apple authorised shop in order to better assess the damage (OMNI INFORMATICA) and so I did reporting exactly so. A week later the shop sent me a report informing me that due to a swollen battery the screen cracked and detached, :expressionless: , coming to a conclusion on the same report that there was no repair and offering me to buy a New Apple Watch Series 2 for only USD 420 :# . I called apple support the next day to resolve this issue it took me 20 min to speak to someone and repeat the issue, I argued that I should get a watch for free, in response the senior apple support told me that I wouldn’t get a watch and that I could feel free to complain wherever and whatever :s . Now just frustration is taking place as I am seriously thinking If purchasing my Apple tv, AirPods, IPhoneX, Mac book, Magic Mouse and Apple Watch was worth it.

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That’s really shoddy behavior on the part of Apple Support. You seem to have done everything right, and the only two things I can suggest are:

  • Try again from scratch. Perhaps you got unlucky with the support reps you talked with.
  • If that fails, complain to Tim Cook’s office at tcook@apple.com (with the photos) since the buck stops there. Given that Apple is acknowledging this problem, it seems really wrong for them to deny that you’re covered by it.