On Tuesday last week, without warning, my Apple Cash became “restricted”. Escalating a ticket with Apple Cash resulted in a “final decision to close my account” - no reason could be given. Since its restriction, my Apple Card rewards have not been posting. Apple Card reported that “since the last update, we’ve been restricted posting daily rewards”. They say I now need to contact them to have them given a statement credit.
Has anyone experienced Apple Cash being restricted suddenly, or Apple Card reporting they can no longer post daily rewards?
I think Apple is messing with the way it processes Daily Cash. I can’t offer a suggestion on Kevin’s problem, but I had a different Daily Cash problem last week.
I don’t have an Apple Cash account. Until the last few months it was no problem to apply Daily Cash to the AppleCard balance. I forget when, but in the last few months I couldn’t find a way to do it. All the instructions were for funneling Daily Cash through Apple Cash. Since I don’t have a use case for an Apple Cash account, I resented this. Also the instructions on Daily Cash seemed to say Daily Cash could be applied directly to the AppleCard balance (but didn’t say how).
So last week I called the number given for support. I am not sure if I was talking to Apple or Goldman Sachs. Anyway, the rep said that the ability to apply Daily Cash to the card balance was dropped in the last ios update, but it could still be done. How? By calling a rep. But unfortunately the system was down; call back later or better tomorrow. I didn’t get back to calling for a couple of days, but when I was about to I discovered that the ability for direct transfer to the AppleCard was restored.
Apple may have decided a mistake was made dropping direct transfer of Daily Cash and corrected it. But it seems correcting code so often messes with other code. It doesn’t really help, but it’s possible this is a bug inadvertantly introduced into Apple Cash transfers.