Verizon is rolling out a new plan for new customers and those of us with 1 line. (Simplicity Plan). I pay $70 for a single line with 5 gig of data. Just me. As a widow, I don’t need or want another line. So I called Verizon and got the AI Chat Robot. It assured me I didn’t qualify for $30 as a new customer, but could change to the new plan with unlimited data and Hot spot for $45. I asked the robot if all taxes and fees were included and it said yes. But it wouldn’t transfer me to an actual person to talk to! Then the AI robot texted me this same info: $45 with taxes and fees included. I hung up that call, waited a while and called back. I was able to talk to a live person! I said I wanted the new plan and a confirmation that taxes and fees were included. He said that wasn’t true. I read the text the robot had sent. He said he had to check with an admin. THE AI ROBOT WAS WRONG! Taxes and fees are extra! So the plan was going to be $51. I did change to the new plan –but learned a lesson about AI Chat Robots! They don’t always know what they are talking about!