Apparently AppleTV (the streaming service) has been struggling to stay up since Monday 20 October. Does anyone have insight into what’s going on? As of Saturday afternoon 25 October, it’s still not possible to download show episodes. Streaming them only shows some of an episode, and then a hard stop which cannot be resumed. Downloading gives the same results; you can watch or download some of each episode, then no more, making watching impossible. Many are complaining and calling for a rebate for all this downtime (especially in light of the recent price jump).
MLS Season Pass works fine, btw.
Downdetector.com in their comments section, included a post claiming to be from Apple support, saying they were sorry that “we failed to clean our servers” and that was causing the issue. That just doesn’t sound likely. I work with servers, and it would take an incredible amount of time to accumulate sufficient dust to crash most of their servers. The data centers just don’t get that much human traffic to make enough dust to bring down the servers.…unless somebody started sawing and drilling gypsum wallboard in the server room. That would make a terrible mess, and the clouds of dust could spread easily and clog up the fans.
Apparently they are suffering the fallout from the recent AWS outage, but oddly they are still suffering after most of the web has returned to regular operation.
I know this isn’t very helpful but I’ve watched Apple TV for multiple hours this week (catching up on Slow Horses, and the Stiller & Meara documentary) and encountered zero problems, so the problem is not universal.
They probably meant a software cleanup. Removing stale/outdated/corrupt data from caches or updating some old software component. Maybe related to the recent AWS outage, but as you wrote, it seems like too much time has elapsed for that to be the reason.
But FWIW, when I look right now they’re not reporting any outages. The graph is showing that there was a lot at 10:30 this morning (about 2 hours before your post):
