Hello “All”! I have been computing since 1986 with PC and eventually Windows. And in 2008, went over to Apple. I have always used Office Professional. For Mac, it became Office for Mac 2008 and then through the iterations to Office For Mac 2021.
Just recently, an update brought 16.73 to replace 16.72 and either with the update or just before it, something occurred that I have never witnessed in all my years in front of a monitor, specifically, my Outlook for Mac 2021 emptied my Inbox spontaneously and instantaneously accompanied by several sounds as the Sync Error window (you have to access it) filled up with CREATE Failed and then a subdirectory follows, i.e., Trash, Send, etc.
First time, I did a double take as in did that just happened or more like what just happened. Like most helpless feeling users even with my experience (I learn more from when things go wrong than when they go right), I started pressing keys. And lo and behold, the program started downloading 2911 emails ( I have 10XX in my inbox) including all the emails I deleted, including the deleted emails, then, emptied from the Delete and Junk folders.
I also discovered that Contact Support in the HELP tab of Outlook was missing. So, I launched Word and asked their team for help. Was rewarded with Contact Support restored and the impression my tech support person provided in the belief all was solved. This by over the phone and with a screen share. Outlook Support is only text chatting. Well, allow me to cut to the chase: The Inbox is now emptying with and eventually downloading what it emptied. The sounds accompany the emptying. And it’s reached a frequency that prevents me from using my Outlook with any consistency.
AOL is the server given Verizon FiOS sold their email business. AOL over time demanded a special app password for third party email client users like Outlook For Mac. But then the server objects to the password frequently. Now I am met with this new occurrence and it rapidly increased to the point that it has made using Outlook torturous. Their Support Team, seemingly willing to help, gives out task to perform and send them, but so far, no resolution. Not even a hint. Nothing I have attempted suffices. Full Mac HDD scan results in no findings. Tech Support finally acknowledged other user including Yahoo also suffer from a similar experience.
After all this time in developing Office for Mac, I am presented with a problem of this magnitude and difficulty to resolve.I’d put up a sign Office for rent, but I so established with Office and my email address, I don’t know what to do. Yes, of course, I opened up Mail on my iMac and it performs without (shhh!) the emptying. But it’s just not Outlook. Thought I should reveal this ugly outcome to We who rely on our email clients to accomplish…I have been told to wait a second time having submitted everything Support requested except a screen recording of what I have ably described to them. They asked for the same tasks, i.e., Diagnostic Log, etc. I am hoping the Gremlins get tired. I am exhausted by it and feeling quite set upon. My fault for depending on Outlook, which presently looks bleak. That’s it for now. Best, REShaman as I refer to myself.