Messaging with bank customer support AI or real folks?

TidBITS Talk
1

While filling out a survey from my bank relating to a recent support request, it occurred to me that perhaps I was not communicating with a real person. I basically gave high marks on all the questions but notched down a bit on the question relating to personalization of the communications.

It occurred to me that perhaps it wasn’t actually personal … there was no reason for the rep to reintroduce himself with a bit of a canned intro in each communication. … So now I am figuring I be chatting’ with a BOT

Yikes

Any thoughts?

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As long as my problem is resolved or a company does what I request, I don’t care if it’s a human (“folks”?) or something else helping me.

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