I have an iPhone 10s, and live outside the United States. The phone is 3 years old and the battery was depleted. I was getting at most an hour out of what was left on the battery.
I had AppleCare on the phone and the battery replacement would have been free. Apple has no owned stores, only Authorized Dealers who sell new Apple product and provide AppleCare service.
I visited both (with an appointment) only to discover that they did not stock replacement parts, including not stocking batteries. If I wanted my battery replaced, I needed to leave the phone for from 7 to 10 days, while they ordered the part from the United States and then did the work.
I have owned iPhones going back to the 3G and have done battery replacements both with AppleCare and with independent service providers and there has never been a problem.
Until now. Apple has apparently locked the battery to the phone and only an Apple Authorized Service Provider can install a new Apple battery. Anyone else doing the work, even using an Apple brand battery from a different iPhone will prevent the Battery Software in my iPhone from working. The phone will work, but anything that is provided by iOS relating to the battery no longer works. Even putting the original almost dead battery back in the phone will never turn off the Apple Warning about using a non-genuine Apple Battery installed by an non Apple Authorized provider.
You can read more about “Right To Service” here:
Since I could not be without my phone for 7 to 10 days, I located a facility that claimed to be an Apple Authorized Post Warranty Service Provider, giving them access to Apple parts and procedures. They were lying to me. They installed a battery, full charge exceed design maximum, but it had 65 recharge cycles on it. My guess is the battery was removed from someone’s stolen iPhone. Or do they cycle a new battery 50+ times in the factory?
That means I cannot see the manufacturer of the battery, the date it was made, or its serial number. Coconut Battery will, if the phone is connected to my MacBook Pro, provide the cycle count and the charging data.
Still checking to see what the third-party iPhone Battery App does. At the moment it is calibrating the battery which takes 90 minutes.
Here is my concern: I can live with the horrible stuff Apple did to cripple my iOS Battery App. I think it is disgusting that Apple did this, and I can try to message my representatives in D.C. to support “Right To Service” laws. The notifications and messages I am receiving that I am not using a genuine Apple battery will go away in 14 days. The new battery, whatever brand it may be, seems to be working fine.
But my AppleCare warranty is now void. If something else goes wrong with the phone, I have no coverage. And I am paying for theft and accidental loss because now Apple allows users to buy additional AppleCare monthly after the original AppleCare that I purchased when I bought the phone expires.
I am looking for solutions. When I get back to the U.S. I can plead my case at an Apple Store. They are permitted to remove the existing battery and install a genuine Apple battery and using tools only they have, make my iOS battery software functional again.They will charge me for this, at least $100, but that will make my AppleCare legitimate again.
I can buy a new iPhone 12, with AppleCare, keep the 10s Max as a backup, and remove the AppleCare from it. If it breaks, gets lost or stolen, I am SOL. The phone is maybe worth $500 in trade for the 12, but Apple may not accept it in trade due to the non-genuine Apple battery.
Besides writing to Tim Cook, what would you all suggest I do? Please no comments on my gullibility for believing that the facility I choose was Apple Authorized. They didn’t speak English and I don’t speak perfect Spanish. Apple is signing up repair facilities to be Apple Authorized and give them access to Apple technician training, parts, tools, and repair software. So, it is plausible that this shop was Apple Authorized. They did good work, not exactly cheap. I paid the foreigner price of $92 to install some brand of battery that lights up my notifications as non-genuine.
I am sure this shop would be a good choice for any work on older Apple products that don’t have the Tim Cook Time Bomb built into the firmware.