iMac Retina late 2015, 16 GB RAM
Mojave 10.14.6 (18G6020) [Skipping Catalina and waiting for SuperDuper to work with Big Sur]
I’m still using iTunes, Version 22.214.171.124, to manage my iPhone & iPad. Mostly I use iTunes for managing backups and installing software. I don’t do much media library management.
Two issues occurred today when I tried to use iTunes to manage/install iOS/iPadOS 14:
First: I followed the usual steps (copied from Help):
- Connect …
- In the iTunes app on your Mac, click the Device button …
- Click Summary.
- Click Check for Update.
- To install an available update, click Update.
But on my screen there is no longer any option to ‘Check for Update’ and no ‘Update’ button either. I’m sure I followed this process for my most recent iOS/iPadOs 13.xxx update.
Second: Before updating I wanted to be sure I had iCloud and computer backups. In iTunes I selected a device, then clicked the ‘Backup Now’ button once for ‘iCloud’ and once for ‘This Computer’. When the process completed iTunes showed the ‘Latest Backups’ correctly. Being cautious I thought, what if I wanted to actually restore from my backups. I looked under ‘Manually Backup and Restore’ and found the ‘Restore Backup’ button grayed out for both devices. The ‘Restore’ option is also grayed out in the ‘File > Devices’ submenu.
Have I installed an iTunes update that no longer allows me to manage updating or restoring? And, if so, why does Help still provide instructions for doing so? (I guess I can still backup but now I can’t use the backups to restore?) Do I have to finally give up on iTunes and use iMazing or something similar to manage my devices?
Thanks for your thoughts.