Apple Establishes Repair Programs for iPhone X and non-Touch Bar 13-inch MacBook Pro

ace · November 10, 2018, 1:08am

Originally published at: https://tidbits.com/2018/11/09/apple-establishes-repair-programs-for-iphone-x-and-non-touch-bar-13-inch-macbook-pro/

If you have an iPhone X that’s suffering from touch-related problems, or a non-Touch Bar model of the 13-inch MacBook Pro purchased between June 2017 and June 2018, you’ll want to take advantage of Apple’s latest repair programs.

seth · November 10, 2018, 1:14am

My iPhone X intermittently has touch-screen response issues (specifically, I have to swipe 5 or 6 times to open a locked screen to answer a phone call). I thought it was due to “user error”, or perhaps food oils or something. Never considered it possible that the flaw was in the touch screen.

I shall play closer attention to see if I encounter other non-responsiveness before I go through the hassle of replacing the screen.

kg.parr · November 13, 2018, 12:14pm

Thanks for the heads up, Adam.

It’s not clear to me from your article which MacBook Pros are affected. You say:

“some of the 128 GB and 256 GB SSD drives”

If one has, say, a 512 G drive, is this made up of a number of smaller drives or do the larger drives not (yet??) have a problem.

Thanks

Keith

cwilcox · November 13, 2018, 1:03pm

The 512GB drive is not made from a combination of smaller drives, it uses denser storage. The larger drives may not even be offered by the supplier that had the problem Apple is correcting in this repair program.

kg.parr · November 13, 2018, 1:26pm

Thank you Curtis, that’s helpful (and comforting ). I hadn’t realised that it was a supplier related issue.

ace · February 8, 2019, 7:46pm

Our buddy Tom Bridge has posted his experiences getting some Macs fixed under this repair program.

cwilcox · February 9, 2019, 1:35pm

Thanks, it’s good to hear what someone else’s experience is like. At work, we handed over 4 affected models to people we don’t directly support but we won’t leave it up to them to take care of this on their own. I hope all can be fixed at the bench, we don’t have a current model to loan while it’s at a depot for repair. There’s a Microcenter that’s easier to get to than the Apple Stores so we plan on taking them there.