Safari unusable

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Safari unusable

Hector I Macedo-3
A couple of days ago I tried to access Facebook and Safari started the process of opening the page, then the “spinning colored circle” appeared and it went from there on not working. I had to force quit, but now every time I try to access the application, it starts on that page and same results.

27” iMac Late 2013, 3.2 GHz, 32 G memory,  OS 10.13.2 Beta (17D25b)

How can I stop this process and make the program usable again?

Thanks


Hector I Macedo

"The trout do not rise in the cemetery, so you better do your fishing
while you are still able." 
- Sparse Grey Hackle




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Re: Safari unusable

Ray Kloss
>
>
> On Dec 22, 2017, at 4:45 PM, Hector I Macedo <[hidden email]> wrote:
>
> A couple of days ago I tried to access Facebook and Safari started the process of opening the page, then the “spinning colored circle” appeared and it went from there on not working. I had to force quit, but now every time I try to access the application, it starts on that page and same results.
>
> 27” iMac Late 2013, 3.2 GHz, 32 G memory,  OS 10.13.2 Beta (17D25b)
>
> How can I stop this process and make the program usable again?
>

Have you tried to open the application with Option or Shift key held down? (Can’t remember which now and away from my desktop)


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Re: Safari unusable

Hector I Macedo-3
I’ve tried before with Option with no results, but It worked with Shift. 

Thanks

Hector

On Dec 22, 2017, at 7:16 PM,12/22/17, Ray Kloss <[hidden email]> wrote:


Have you tried to open the application with Option or Shift key held down? (Can’t remember which now and away from my desktop)



"The trout do not rise in the cemetery, so you better do your fishing
while you are still able." 
- Sparse Grey Hackle




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Re: Safari unusable

Hector I Macedo-3
The problem continues to baffle me, every time I try to follow a link from Mail, Safari goes into the spinning ball. If I try a direct page within it works, but not following links. What can be causing this problem?





On Dec 22, 2017, at 7:24 PM,12/22/17, Hector I Macedo <[hidden email]> wrote:

I’ve tried before with Option with no results, but It worked with Shift. 

Thanks

Hector


Hector I Macedo

"The trout do not rise in the cemetery, so you better do your fishing
while you are still able." 
- Sparse Grey Hackle




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Re: Safari unusable

adamengst
Administrator
On Sat, Dec 23, 2017 at 8:03 AM Hector I Macedo <[hidden email]> wrote:
The problem continues to baffle me, every time I try to follow a link from Mail, Safari goes into the spinning ball. If I try a direct page within it works, but not following links. What can be causing this problem?

I could imagine it being a preferences file problem. Perhaps try moving Safari-related prefs files from ~/Library/ to the Desktop temporarily and see if anything changes.

Or you could try using another browser like Chrome or Firefox.

cheers... -Adam 



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Re: Safari unusable

Richard Rettke
In reply to this post by Hector I Macedo-3

On 22 Dec 2017, at 16:45, Hector I Macedo [hidden email] wrote:

A couple of days ago I tried to access Facebook and Safari started the process of opening the page, then the “spinning colored circle” appeared and it went from there on not working. I had to force quit, but now every time I try to access the application, it starts on that page and same results.

27” iMac Late 2013, 3.2 GHz, 32 G memory,  OS 10.13.2 Beta (17D25b)

How can I stop this process and make the program usable again?

Thanks

If you haven't already, I would delete the caches 1st, and if that didn't do it, then the cookies. I've had similar issues in the past and one or the other of those takes care of it.

--
Richard Rettke
Laus Deo
Non sibi sed patriae

About Me




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Re: Safari unusable

Hector I Macedo-3
I called Apple and they asked me to re-start in safe mode, with the same results. They could not figure out what was causing the problem, Their advise was to contact Facebook, since it is only when using the links to to  it that the problem is present, any other email with links does not cause the freeze in Safari.

So I will try to find if there a phone to contact them.

Thanks a lot to all who answered my plea.

Hector

On Dec 26, 2017, at 2:07 PM,12/26/17, Richard Rettke <[hidden email]> wrote:

On 22 Dec 2017, at 16:45, Hector I Macedo [hidden email] wrote:

A couple of days ago I tried to access Facebook and Safari started the process of opening the page, then the “spinning colored circle” appeared and it went from there on not working. I had to force quit, but now every time I try to access the application, it starts on that page and same results.

27” iMac Late 2013, 3.2 GHz, 32 G memory,  OS 10.13.2 Beta (17D25b)

How can I stop this process and make the program usable again?

Thanks

If you haven't already, I would delete the caches 1st, and if that didn't do it, then the cookies. I've had similar issues in the past and one or the other of those takes care of it.

--
Richard Rettke
Laus Deo
Non sibi sed patriae

About Me



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Hector I Macedo

"The trout do not rise in the cemetery, so you better do your fishing
while you are still able." 
- Sparse Grey Hackle




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Re: Safari unusable

John Burt
In reply to this post by adamengst


Or you could try using another browser like Chrome or Firefox.

​I recently started using Firefox ESR​. So far I love it.


--
John



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Re: Safari unusable

Ryoichi Morita-4
Have you tried completely uninstalling Safari so you can start fresh?

There are apps, such as AppDelete, that will uninstall everything including the app itself and all associated files. Just make sure to back up your bookmarks if you decide to uninstall. 


Personally, I never liked Safari. My favorite browser is Opera. Every once in a while, I run into a Web page Opera cannot handle. That’s about the only time I try opening the same page using Safari just to see if it works. 

Ryoichi Morita



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Re: Safari unusable

Hector I Macedo-3
In reply to this post by John Burt
Yes I have tried: Opera, Firefox Chrome and a few others and none seems to work better, so I have stuck with Safari and use any other for opening videos that Safari won’t open.


On Dec 26, 2017, at 7:06 PM,12/26/17, SciFiOneA . <[hidden email]> wrote:



Or you could try using another browser like Chrome or Firefox.

​I recently started using Firefox ESR​. So far I love it.


--
John



Hector I Macedo

"The trout do not rise in the cemetery, so you better do your fishing
while you are still able." 
- Sparse Grey Hackle




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Re: Safari unusable

Hector I Macedo-3
In reply to this post by Ryoichi Morita-4
Thanks Ryochi, I may try that route, although I’m not sure its Safari’s fault.

On Dec 26, 2017, at 7:53 PM,12/26/17, Ryoichi Morita <[hidden email]> wrote:

Have you tried completely uninstalling Safari so you can start fresh?

There are apps, such as AppDelete, that will uninstall everything including the app itself and all associated files. Just make sure to back up your bookmarks if you decide to uninstall. 

___

Hector I Macedo

"The trout do not rise in the cemetery, so you better do your fishing
while you are still able." 
- Sparse Grey Hackle




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Re: Safari unusable

@lbutlr
On 27 Dec 2017, at 09:00, Hector I Macedo <[hidden email]> wrote:
> hanks Ryochi, I may try that route, although I’m not sure its Safari’s fault.

I would not try this. Safari s not simply an app you can uninstall and reinstall, it is part of the OS. the only way to reinstall it properly is to reinstall the OS.

--
No Sigs. Blame Apple.




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Re: Safari unusable

Zeedar Marc-2
In reply to this post by Hector I Macedo-3

> On Dec 27, 2017, at 8:00 AM, Hector I Macedo <[hidden email]> wrote:
>
> Have you tried completely uninstalling Safari so you can start fresh?

You might look in Console for error messages that occur during your Safari launch that creates the beach ball. Maybe some clue as to what is happening will appear there.

(It’s possible it’s a plugin or some other process that’s causing the issue and tinkering with Safari isn’t really addressing the real problem. For instance, I’ve seen a problem app that turned out to be crashing because of a corrupted font that had nothing to do with the app.)


Marc Zeedar
Publisher
xDev Magazine





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Re: Safari unusable

Hector I Macedo-3
Hi Marc, I haven’t try that route, although I doubt I would be able to “read” the cause. Not familiar with the intricacy of those reports.
Hector

On Dec 27, 2017, at 12:14 PM,12/27/17, Marc Zeedar <[hidden email]> wrote:


You might look in Console for error messages that occur during your Safari launch that creates the beach ball. Maybe some clue as to what is happening will appear there.

(It’s possible it’s a plugin or some other process that’s causing the issue and tinkering with Safari isn’t really addressing the real problem. For instance, I’ve seen a problem app that turned out to be crashing because of a corrupted font that had nothing to do with the app.)


Marc Zeedar
Publisher
xDev Magazine


Hector I Macedo

"The trout do not rise in the cemetery, so you better do your fishing
while you are still able." 
- Sparse Grey Hackle




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Re: Safari unusable

Zeedar Marc-2

> On Dec 27, 2017, at 1:31 PM, Hector I Macedo <[hidden email]> wrote:
>
> Hi Marc, I haven’t try that route, although I doubt I would be able to “read” the cause. Not familiar with the intricacy of those reports.

Few are, but you'd be surprised how it can be helpful sometimes. You just look for error messages around the time of the error (each line in the log has date/time so that's easy). There shouldn't be too many unless you have a rogue process generating hundreds of errors a minute.

Then you look for things mentioned in the error message that sound like it might be a problem. Could be something like "resource not found" or "process not responding" or something else.

You can also post a few lines here to the list (or send to me or someone off list) to see if someone else can spot the trouble. No promises, but it couldn't hurt to try.

You can also launch Activity Monitor and double-click on Safari when it is beachballing and there's window that comes up that can contain some diagnostic info. The "Open files and ports" tab sometimes will show you something (though with Safari, there can be a lot of files there). I've seen an app connecting to a bad file or a file it shouldn't be connected to causing problems.

The "Sample" button might also help -- it grabs a sample of the threads running and sometimes it can show you which one is stuck, which can lead to finding out exactly what's causing the problem. It is *really* geeky, however (worse than Console). 😊


Marc Zeedar
Publisher, xDev Magazine and xDevLibrary
www.xdevmag.com | www.xdevlibrary.com







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Re: Safari unusable

Randy B. Singer
In reply to this post by Hector I Macedo-3

On Dec 23, 2017, at 8:02 AM, Hector I Macedo wrote:

> The problem continues to baffle me, every time I try to follow a link from Mail, Safari goes into the spinning ball. If I try a direct page within it works, but not following links. What can be causing this problem?

Have a look at this article for how to thoroughly reset Safari.  Even the most vexing Safari problems can usually be cured with a reset:

<http://www.macissues.com/2015/06/22/how-to-fully-reset-safari-on-your-mac/>

___________________________________________
Randy B. Singer
Co-author of The Macintosh Bible (4th, 5th, and 6th editions)

Macintosh OS X Routine Maintenance
http://www.macattorney.com/ts.html
___________________________________________






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Re: Safari unusable

Lynn Appleget-2


I was having this problem and it has to do with a viewing option

Under   Develop > User Agent  Then try default  and the safari one. 

I hope this will help you.


On 1/1/18 7:56 , Randy B. Singer wrote:
On Dec 23, 2017, at 8:02 AM, Hector I Macedo wrote:

The problem continues to baffle me, every time I try to follow a link from Mail, Safari goes into the spinning ball. If I try a direct page within it works, but not following links. What can be causing this problem?
Have a look at this article for how to thoroughly reset Safari.  Even the most vexing Safari problems can usually be cured with a reset:

<http://www.macissues.com/2015/06/22/how-to-fully-reset-safari-on-your-mac/>

___________________________________________
Randy B. Singer
Co-author of The Macintosh Bible (4th, 5th, and 6th editions)

Macintosh OS X Routine Maintenance
http://www.macattorney.com/ts.html
___________________________________________






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-- 
--------------------------- 
Lynn Appleget
Appleget Associates, Inc
http://applegetassoc.com
Phone: 828 837-3633
Fax: 877-841-6020



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