Photos not recognizing iPhone

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Photos not recognizing iPhone

Wade Riddick
My "Photos" app (10.11.6) refuses to recognize my phone (10.1.1).  It either
claims there are no photos on the device or erroneously claims I haven't
authorized my Mac to access the phone.  iTunes doesn't have this problem
(though it has stubbornly refused to copy music tracks immediately for quite a
while).

I tried on a second, alter model computer with the same result in Photos.  On
this system, though, even iTunes wouldn't recognize the phone claiming
something about a bad code being returned in response.

Since I'm not interested in wiping my phone and resetting it while I have
plenty of photos still on it (or an update), what are my options?  Does the
backup of my phone contain these pictures (and music)?  Are there apps which
can transfer pictures off the phone more reliably than Apple's buggy software?
 Will they transfer all the relevant metadata associated with each picture?
Can I just import them into Photos after that?

Has anyone else encountered this?

Thanks in advance for any assistance,

Wade Riddick




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Re: Photos not recognizing iPhone

adamengst
Administrator
I’d try Image Capture first, though it will probably act like Photos.

cheers... -Adam 



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Re: Photos not recognizing iPhone

Josh Centers
In reply to this post by Wade Riddick
I’d try another lightning cable.

---
Josh Centers
Managing Editor - TidBITS
http://TidBITS.com
http://joshcenters.com
@jcenters



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Re: Photos not recognizing iPhone

Mr. Seth Anderson
In reply to this post by Wade Riddick

On Nov 8, 2017, at 7:30 AM, Wade Riddick <[hidden email]> wrote:

Are there apps which
can transfer pictures off the phone more reliably than Apple's buggy software?
Will they transfer all the relevant metadata associated with each picture? 
Can I just import them into Photos after that?

Has anyone else encountered this?

yes, often in fact. I’ve been successful in removing the photos via Image Capture (and Lightroom), but I’ve basically stopped using Photos because it is so unreliable for me. Sometimes a reboot of my system helps, but not even always.

iTunes also gives me trouble syncing music, however I do think iOS 11 is better in this regard.


-Seth Anderson
sursum vestri culus

often found at 

or





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Re: Photos not recognizing iPhone

Bill Rausch
In reply to this post by Josh Centers
> I'd try another lightning cable.
>
> ---
> Josh Centers

This!  I've had the same problem in the past.

I eventually replaced a phone because of a bad connector, but before that
found that some lightning cables worked and some didn't.

Also, make sure there is no lint or anything stuck inside the phone
connector. Gently use a soft plastic pick and compressed air.


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