Phone is sucking down data

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Phone is sucking down data

dianed143@comcast.net
This is driving me nuts! I am 5 days into my billing cycle and have used nearly half my 2gb data. I had to buy an additional gig last month too.

I am on WiFi most of the time. Sunday I drove out of state and used the gps and glympse. I should've checked to see what I had before and after but I didn't think of it.

Other than that I've hardly touched the phone! Wait, Friday I was at an event and not on WiFi but only sent a couple of plain texts.

I did the update a couple of weeks after it came out.

Battery has also not improved. I really regret this update. 😡

Where can I see what is using my data? Verizon?

Thanks
Diane
iPhone SE

Sent from my Verizon iPhone



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Re: Phone is sucking down data

Alan Forkosh
If you go to Settings->Cellular, you will see your apps listed with the amount of cellular data attributed to each app since the last time you reset this stat. The reset bottom is at the bottom. I usually check the list and reset the stats each billing period. 

3 notes:

1) You can also control whether an app can use cellular data from here
2) The apps are listed in alphabetical order, so to be comprehensive you need to go down the whole list. Note that you can’t just look at the numbers. The units change for each listing. So 1.2 GB more than 1,000 times large than 900 KB.
3) At the bottom, system services are shown.  By tapping the arrow, you can see the itemization. You may be able to affect some of those by restricting use of apps that use those services. For example, you will probably use mapping services less if you use location services less; push notifications less if you turn off notifications for talky apps, etc.

Alan Forkosh                    Oakland, CA
[hidden email]
http://al4kosh.com



On Nov 14, 2017, at 10:07 AM, [hidden email] wrote:


Where can I see what is using my data? Verizon?

Thanks
Diane
iPhone SE





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Re: Phone is sucking down data

Travis Butler

> On Nov 14, 2017, at 12:46 PM, Alan Forkosh <[hidden email]> wrote:
>
> If you go to Settings->Cellular, you will see your apps listed with the amount of cellular data attributed to each app since the last time you reset this stat. The reset bottom is at the bottom. I usually check the list and reset the stats each billing period.
>
> 3 notes:
>
> 1) You can also control whether an app can use cellular data from here
> 2) The apps are listed in alphabetical order, so to be comprehensive you need to go down the whole list. Note that you can’t just look at the numbers. The units change for each listing. So 1.2 GB more than 1,000 times large than 900 KB.
> 3) At the bottom, system services are shown.  By tapping the arrow, you can see the itemization. You may be able to affect some of those by restricting use of apps that use those services. For example, you will probably use mapping services less if you use location services less; push notifications less if you turn off notifications for talky apps, etc.

I’ve been struggling with a huge jump in data usage ever since the iOS 10 update a year ago, and after troubleshooting as far as I could, finally went in to talk to someone at the Genius Bar last night.

In addition to going over the listing under Cellular Data, I’d look at:

* Checking to see if the App Store and Music have cellular data permissions:
   * Music has the Cellular Data setting under Music in Settings. I’ve found that unless I carefully make sure to pick the 'Downloaded Music' section under Library when playing music, it *will* try to play songs I’ve purchased from iTunes and don’t have loaded on the phone, and unless Cellular Data is turned off, it will try to stream them over cell.
   * Under iTunes & App Stores, you have the automatic download settings for Apps and Updates, and there is also a 'Use Cellular Data' switch that can be left on.

I’d tried those on my own, and still had System Services using 2.0 GB out of a total 3.9 GB usage in the current period; of that, Time & Location used 1.8 GB. That was the point where I went to the Genius Bar for clarification; he suggested that was largely from other apps doing background updates that required time and/or location information, and suggested turning off Background App Refresh (under General in Settings) for everything I don’t actively want updating in the background, and see if that cuts down usage. I had probably close to a hundred apps listed under Background App Refresh, and all but a couple were turned on; I turned most of them off, so we’ll see how that affects my data for the period starting in a couple of days.





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Re: Phone is sucking down data

Ryoichi Morita-4
In reply to this post by dianed143@comcast.net
It’s a dumb question, but I got to ask. Have you tried rebooting (by holding down the power and home buttons)? That’s the first thing I do whenever my iPhone or iPad starts misbehaving. 

Just my two cents. 

Ryoichi Morita



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Re: Phone is sucking down data

basketball.bloggers
Not sure, but it’s a possible explanation. She protests that she doesn’t use the phone data enough to run through her minutes as fast as she does. So the apps might be the reason why it’s happening, and why she can’t figure out why. 

It’s happening to other people too, as the forum post shows. 

I’ve also been having the same problem, and once again, have also been trying to figure it out, only to remain mystified as to why. 

Sent from my iPad

On Nov 14, 2017, at 5:15 PM, Ryoichi Morita <[hidden email]> wrote:

It’s a dumb question, but I got to ask. Have you tried rebooting (by holding down the power and home buttons)? That’s the first thing I do whenever my iPhone or iPad starts misbehaving. 

Just my two cents. 

Ryoichi Morita


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Re: Phone is sucking down data

Doug Miller
In reply to this post by dianed143@comcast.net


On Tue, Nov 14, 2017 at 1:07 PM, <[hidden email]> wrote:
This is driving me nuts! I am 5 days into my billing cycle and have used nearly half my 2gb data. I had to buy an additional gig last month too.

I am on WiFi most of the time. Sunday I drove out of state and used the gps and glympse. I should've checked to see what I had before and after but I didn't think of it.

Other than that I've hardly touched the phone! Wait, Friday I was at an event and not on WiFi but only sent a couple of plain texts.

​In addition to the other ideas given so far, you may also want to look at the setting in Settings / Cellular at the bottom called "WiFi assist". If you have a weak WiFi signal (or, if the phone thinks that you have a weak WiFi signal), the phone will use mobile data temporarily. That may be why you are using mobile data when you believe that you should be using WiFi.​

--
Doug



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Re: Phone is sucking down data

@lbutlr
In reply to this post by Alan Forkosh
On 14 Nov 2017, at 11:46, Alan Forkosh <[hidden email]> wrote:
> If you go to Settings->Cellular, you will see your apps listed with the amount of cellular data attributed to each app since the last time you reset this stat. The reset bottom is at the bottom. I usually check the list and reset the stats each billing period.

iOS shows the current billing period and the previous billing period.

HOWEVER, it shows the apps listed in alphabetic order.

--
Apple broke AppleScripting signatures in Mail.app, so no random signatures.




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Re: Phone is sucking down data

dianed143@comcast.net
In reply to this post by basketball.bloggers
Never a dumb question! I have rebooted. Multiple times in the past month.

Still going through the other suggestions.

Thanks!
Diane

On Nov 14, 2017, at 6:39 PM, S. Klasing <[hidden email]> wrote:

Not sure, but it’s a possible explanation. She protests that she doesn’t use the phone data enough to run through her minutes as fast as she does. So the apps might be the reason why it’s happening, and why she can’t figure out why. 

It’s happening to other people too, as the forum post shows. 

I’ve also been having the same problem, and once again, have also been trying to figure it out, only to remain mystified as to why. 

Sent from my iPad

On Nov 14, 2017, at 5:15 PM, Ryoichi Morita <[hidden email]> wrote:

It’s a dumb question, but I got to ask. Have you tried rebooting (by holding down the power and home buttons)? That’s the first thing I do whenever my iPhone or iPad starts misbehaving. 

Just my two cents. 

Ryoichi Morita



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Re: Phone is sucking down data

dianed143@comcast.net
In reply to this post by Doug Miller

On Nov 14, 2017, at 6:44 PM, Doug Miller <[hidden email]> wrote:



​In addition to the other ideas given so far, you may also want to look at the setting in Settings / Cellular at the bottom called "WiFi assist". If you have a weak WiFi signal (or, if the phone thinks that you have a weak WiFi signal), the phone will use mobile data temporarily. That may be why you are using mobile data when you believe that you should be using WiFi.​

WiFi Assist is off. It’s been off since it was recommended here to turn it off, though I can’t remember when that was.

Diane




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Re: Phone is sucking down data

dianed143@comcast.net
In reply to this post by Alan Forkosh
Ok. I used to reset every month but I haven’t done it in a long time, probably a couple of years. Actually it’s been since Sept 2014.

I’ve started to go through the apps using cellular data and turing them off, although I do remember doing this at one point. When I checked now, nearly all of them were on.

Here’s where it gets weird.

I turned a bunch off then went over to check on another setting. Came back and now many of the numbers have changed under Cellular Data. My current period now says 313mb and it was 41.3 gb before.

System services is now a mere 76mb, not gigs. Time and location was huge before, now it’s 64mb.

Made a few changes, and it’s large again.

What is Hashtagimages? I don’t use twitter or hashtags.

Thanks for the help!
Diane


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Re: Phone is sucking down data

Richard Rettke

On 14 Nov 2017, at 19:25, Diane [hidden email] wrote:

I turned a bunch off then went over to check on another setting. Came back and now many of the numbers have changed under Cellular Data. My current period now says 313mb and it was 41.3 gb before.

System services is now a mere 76mb, not gigs. Time and location was huge before, now it’s 64mb.

Made a few changes, and it’s large again.

Well, when I look on my phone it says I have used 9.9GB of cellular data this period.

When I login to my AT&T account it says I have used 0.45 GB

IMHO I think the phone is totally messed up so far as it's tracking of usage.

--
Richard Rettke
Laus Deo
Non sibi sed patriae

About Me




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Re: Phone is sucking down data

Travis Butler

On Nov 14, 2017, at 7:41 PM, Richard Rettke <[hidden email]> wrote:

On 14 Nov 2017, at 19:25, Diane [hidden email] wrote:

I turned a bunch off then went over to check on another setting. Came back and now many of the numbers have changed under Cellular Data. My current period now says 313mb and it was 41.3 gb before.

System services is now a mere 76mb, not gigs. Time and location was huge before, now it’s 64mb.

Made a few changes, and it’s large again.

Well, when I look on my phone it says I have used 9.9GB of cellular data this period.

When I login to my AT&T account it says I have used 0.45 GB

IMHO I think the phone is totally messed up so far as it's tracking of usage.


Something important to remember: When you look at the usage in Settings, 'Current Period' - and the usage totals for every app - refer to the elapsed time since you last reset the statistics with the Reset Statistics option - NOT the cellphone provider’s billing period. So after you reset the statistics, 'Current Period' will immediately drop to zero, and then start climbing back up as your apps use data. And if you haven’t reset your statistics for several months, 'this period' will cover several months' worth of usage. Think of it like the trip odometer on a car - it keeps tracking the distance until you manually reset.

It’s confusing, since it doesn’t state clearly that the 'Period' it’s referring to is not the billing period used by the cellphone company for your account - but it does let you measure usage over any timeframe you want, simply by resetting the statistics when you start and again when you want to finish.





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Re: Phone is sucking down data

Mike Noonan-2
Taking Travis’ comments a bit further, it seems to me that one would do a phone reset that coincides with the beginning of  your cellphone company’s billing period.  It might not match exactly but good enough for government work.  Mike


On Nov 14, 2017, at 5:55 PM, Travis Butler <[hidden email]> wrote:


On Nov 14, 2017, at 7:41 PM, Richard Rettke <[hidden email]> wrote:

On 14 Nov 2017, at 19:25, Diane [hidden email] wrote:

I turned a bunch off then went over to check on another setting. Came back and now many of the numbers have changed under Cellular Data. My current period now says 313mb and it was 41.3 gb before.

System services is now a mere 76mb, not gigs. Time and location was huge before, now it’s 64mb.

Made a few changes, and it’s large again.

Well, when I look on my phone it says I have used 9.9GB of cellular data this period.

When I login to my AT&T account it says I have used 0.45 GB

IMHO I think the phone is totally messed up so far as it's tracking of usage.


Something important to remember: When you look at the usage in Settings, 'Current Period' - and the usage totals for every app - refer to the elapsed time since you last reset the statistics with the Reset Statistics option - NOT the cellphone provider’s billing period. So after you reset the statistics, 'Current Period' will immediately drop to zero, and then start climbing back up as your apps use data. And if you haven’t reset your statistics for several months, 'this period' will cover several months' worth of usage. Think of it like the trip odometer on a car - it keeps tracking the distance until you manually reset.

It’s confusing, since it doesn’t state clearly that the 'Period' it’s referring to is not the billing period used by the cellphone company for your account - but it does let you measure usage over any timeframe you want, simply by resetting the statistics when you start and again when you want to finish.




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Re: Phone is sucking down data

dianed143@comcast.net
In reply to this post by Richard Rettke

On Nov 14, 2017, at 8:41 PM, Richard Rettke <[hidden email]> wrote:

On 14 Nov 2017, at 19:25, Diane [hidden email] wrote:

I turned a bunch off then went over to check on another setting. Came back and now many of the numbers have changed under Cellular Data. My current period now says 313mb and it was 41.3 gb before.

System services is now a mere 76mb, not gigs. Time and location was huge before, now it’s 64mb.

Made a few changes, and it’s large again.

Well, when I look on my phone it says I have used 9.9GB of cellular data this period.

When I login to my AT&T account it says I have used 0.45 GB

IMHO I think the phone is totally messed up so far as it's tracking of usage.




That IS messed up! I can believe mine as it’s been 3 years. 

Verizon has me at close to a gig. 

Worst thing is I had to bump up my plan a few months after I got the SE, from 1 to 2gb. But I was sending a ton of pix back and forth on a project I was on last summer. That has died down and since then my usage has been more in like with what I expected. Still more than with my 4s but not over 2gb. Until last month.

Diane



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Re: Phone is sucking down data

dianed143@comcast.net
In reply to this post by Travis Butler

On Nov 14, 2017, at 8:55 PM, Travis Butler <[hidden email]> wrote:


On Nov 14, 2017, at 7:41 PM, Richard Rettke <[hidden email]> wrote:

On 14 Nov 2017, at 19:25, Diane [hidden email] wrote:

I turned a bunch off then went over to check on another setting. Came back and now many of the numbers have changed under Cellular Data. My current period now says 313mb and it was 41.3 gb before.

System services is now a mere 76mb, not gigs. Time and location was huge before, now it’s 64mb.

Made a few changes, and it’s large again.

Well, when I look on my phone it says I have used 9.9GB of cellular data this period.

When I login to my AT&T account it says I have used 0.45 GB

IMHO I think the phone is totally messed up so far as it's tracking of usage.


Something important to remember: When you look at the usage in Settings, 'Current Period' - and the usage totals for every app - refer to the elapsed time since you last reset the statistics with the Reset Statistics option - NOT the cellphone provider’s billing period. So after you reset the statistics, 'Current Period' will immediately drop to zero, and then start climbing back up as your apps use data. And if you haven’t reset your statistics for several months, 'this period' will cover several months' worth of usage. Think of it like the trip odometer on a car - it keeps tracking the distance until you manually reset.

It’s confusing, since it doesn’t state clearly that the 'Period' it’s referring to is not the billing period used by the cellphone company for your account - but it does let you measure usage over any timeframe you want, simply by resetting the statistics when you start and again when you want to finish.


I get that - the reset date is way at the bottom.

Diane



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Re: Phone is sucking down data

dianed143@comcast.net
In reply to this post by Mike Noonan-2

> On Nov 14, 2017, at 9:18 PM, Mike Noonan <[hidden email]> wrote:
>
> Taking Travis’ comments a bit further, it seems to me that one would do a phone reset that coincides with the beginning of  your cellphone company’s billing period.  It might not match exactly but good enough for government work.  Mike

That’s what I used to do, I just stopped when I stopped working so many events. I used to be able to charge that job for any excess cell phone usage I had.

Diane




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Re: Phone is sucking down data

dianed143@comcast.net
Logged into Verizon. Sunday was a bigger day as expected due to my drive. But I’m showing 140mb at 6:15am, and I didn’t leave until just after 8am EST. I suppose Verizon cold be setup on a different time zone.

My Music did have cellular on, which I certainly don’t need. I have everything I listen to loaded onto the phone.

FB uses a ton of data but I wasn’t on it at all Sunday on the phone. And I only got a handful of notifications but I assume it’s still checking in the background. Maybe that needs to be turned off too.

Still digging.

Diane


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Re: Phone is sucking down data

dianed143@comcast.net
In reply to this post by dianed143@comcast.net
Should’ve turned one more page before sending. Found the issue but no idea what it was.

My billing cycle started on Friday.

Friday at 6:17am I show 494mb hitting my account. I’m getting hits nearly every morning around that time, but that was a big one.

Diane


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Re: Phone is sucking down data

Papa Gordie
In reply to this post by dianed143@comcast.net
On Nov 14 2017 at 19:32:57 Diane <[hidden email]> wrote:
<snip>

Worst thing is I had to bump up my plan a few months after I got the SE, from 1 to 2gb. But I was sending a ton of pix back and forth on a project I was on last summer. That has died down and since then my usage has been more in like with what I expected. Still more than with my 4s but not over 2gb. Until last month.

If you still do send pics consider changing the setting here:

Settings -> Messages -> Low Quality Image Mode

It makes a significant difference for me and unless the receiver needs to print a higher quality picture I leave that setting on all the time.

Messages that include pics or videos also send much faster.

Gord



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Re: Phone is sucking down data

dianed143@comcast.net

> On Nov 15, 2017, at 12:36 AM, Papa Gordie <[hidden email]> wrote:
>
>
>
> If you still do send pics consider changing the setting here:
>
> Settings -> Messages -> Low Quality Image Mode
>
> It makes a significant difference for me and unless the receiver needs to print a higher quality picture I leave that setting on all the time.
>
> Messages that include pics or videos also send much faster.



Hi Gord! I have that turned on already  :(

Diane


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