Issues with an older iMac

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Issues with an older iMac

TidBITS Talk mailing list
Hi All,

I'm trying to help a friend who has a 24 inch iMac running OS 10.6.8. She is running Firefox 48.02, which is the latest that will run on OS 10.6.8) She was on Comcast but just moved to a new home and now has AT&T. 

The issue is that the computer is slower to boot, she is often getting a spinning beachball when opening Firefox. (In checking System Preferences she does have an internet connection.) Also, the apps in the Dock are sometimes not opening.

I've tried booting in safe mode which didn't have any effect. I've also tried going into Firefox, when it does boot, and then select boot firefox in safe mode. That just caused Firefox to freeze. Trying to go into Firefox Preferences also causes it to freeze. When Firefox freezing, it causes the whole computer to freeze and force quite doesn't work. 

I haven't tried to download a fresh copy of Firefox 48.02, if it is still available, and see if replacing it would help. I'm wondering if Firefox has some corruption in it. But then why would there be a problem opening other apps in the dock?

Any ideas? Any help will be greatly appreciated. My friend isn't able to buy a new computer right now so fixing this is important to her.

Thanks,
Betty

photo
Betty Fellows
Platinum Plus Results
Phone:<a href="tel:650-364-4134" style="color:#545454;text-decoration: none; font-size: 12px;" id="yui_3_16_0_ym19_1_1508516321795_155820"> 650-364-4134 || Email:[hidden email]



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Re: Issues with an older iMac

M.Crump

Betty, just a quick response. Advise to try Ten Four Fox, the Brave web browser or Opera browser. Thanks.


On Fri, Oct 20, 2017, 17:59 Betty Fellows via TidBITS-Talk <[hidden email]> wrote:
Hi All,

I'm trying to help a friend who has a 24 inch iMac running OS 10.6.8. She is running Firefox 48.02, which is the latest that will run on OS 10.6.8) She was on Comcast but just moved to a new home and now has AT&T. 

The issue is that the computer is slower to boot, she is often getting a spinning beachball when opening Firefox. (In checking System Preferences she does have an internet connection.) Also, the apps in the Dock are sometimes not opening.

I've tried booting in safe mode which didn't have any effect. I've also tried going into Firefox, when it does boot, and then select boot firefox in safe mode. That just caused Firefox to freeze. Trying to go into Firefox Preferences also causes it to freeze. When Firefox freezing, it causes the whole computer to freeze and force quite doesn't work. 

I haven't tried to download a fresh copy of Firefox 48.02, if it is still available, and see if replacing it would help. I'm wondering if Firefox has some corruption in it. But then why would there be a problem opening other apps in the dock?

Any ideas? Any help will be greatly appreciated. My friend isn't able to buy a new computer right now so fixing this is important to her.

Thanks,
Betty

photo
Betty Fellows
Platinum Plus Results
Phone:<a href="tel:650-364-4134" style="color:#545454;text-decoration:none;font-size:12px" id="m_4341857656975190864yui_3_16_0_ym19_1_1508516321795_155820" target="_blank"> 650-364-4134 || Email:[hidden email]


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Re: Issues with an older iMac

John Burt
Ten Four Fox worked quite well when I needed it on a 2004 computer. 


On Fri, Oct 20, 2017 at 5:16 PM, M.Crump <[hidden email]> wrote:

Betty, just a quick response. Advise to try Ten Four Fox, the Brave web browser or Opera browser. Thanks.


On Fri, Oct 20, 2017, 17:59 Betty Fellows via TidBITS-Talk <[hidden email]> wrote:
Hi All,

I'm trying to help a friend who has a 24 inch iMac running OS 10.6.8. She is running Firefox 48.02, which is the latest that will run on OS 10.6.8) She was on Comcast but just moved to a new home and now has AT&T. 

The issue is that the computer is slower to boot, she is often getting a spinning beachball when opening Firefox. (In checking System Preferences she does have an internet connection.) Also, the apps in the Dock are sometimes not opening.

I've tried booting in safe mode which didn't have any effect. I've also tried going into Firefox, when it does boot, and then select boot firefox in safe mode. That just caused Firefox to freeze. Trying to go into Firefox Preferences also causes it to freeze. When Firefox freezing, it causes the whole computer to freeze and force quite doesn't work. 

I haven't tried to download a fresh copy of Firefox 48.02, if it is still available, and see if replacing it would help. I'm wondering if Firefox has some corruption in it. But then why would there be a problem opening other apps in the dock?

Any ideas? Any help will be greatly appreciated. My friend isn't able to buy a new computer right now so fixing this is important to her.

Thanks,
Betty

photo
Betty Fellows
Platinum Plus Results
Phone:<a href="tel:650-364-4134" style="color:rgb(84,84,84);text-decoration:none;font-size:12px" id="gmail-m_4672482683461887100m_4341857656975190864yui_3_16_0_ym19_1_1508516321795_155820" target="_blank"> 650-364-4134 || Email:[hidden email]


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Re: Issues with an older iMac

Jim Carr
In reply to this post by TidBITS Talk mailing list
Betty:

You can re-download Firefox 48.0.2 here <https://ftp.mozilla.org/pub/firefox/releases/48.0.2/mac/en-US/>

Other Firefox versions can be found at <https://ftp.mozilla.org/pub/firefox/releases/> The key is to select version number then Mac followed by EN-US unless you need a different country or language.

--Jim

Betty Fellows via TidBITS-Talk wrote, On 10/20/17, 3:52 PM:

Hi All,

I'm trying to help a friend who has a 24 inch iMac running OS 10.6.8. She is running Firefox 48.02, which is the latest that will run on OS 10.6.8) She was on Comcast but just moved to a new home and now has AT&T. 

The issue is that the computer is slower to boot, she is often getting a spinning beachball when opening Firefox. (In checking System Preferences she does have an internet connection.) Also, the apps in the Dock are sometimes not opening.

I've tried booting in safe mode which didn't have any effect. I've also tried going into Firefox, when it does boot, and then select boot firefox in safe mode. That just caused Firefox to freeze. Trying to go into Firefox Preferences also causes it to freeze. When Firefox freezing, it causes the whole computer to freeze and force quite doesn't work. 

I haven't tried to download a fresh copy of Firefox 48.02, if it is still available, and see if replacing it would help. I'm wondering if Firefox has some corruption in it. But then why would there be a problem opening other apps in the dock?

Any ideas? Any help will be greatly appreciated. My friend isn't able to buy a new computer right now so fixing this is important to her.

Thanks,
Betty


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Jim Carr
[hidden email]
---------------------------------------------------------------------




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RE: Issues with an older iMac

Vince Winterling
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If the system is old enough to run 10.6.8, one wonders if the hard drive has ever been replaced? It seems the issues are beyond an update to Firefox.

 

Vincent Winterling

Vineland, NJ

 

From: [hidden email] [mailto:[hidden email]] On Behalf Of Betty Fellows via TidBITS-Talk
Sent: Friday, October 20, 2017 6:52 PM
To: [hidden email]
Subject: Issues with an older iMac

 

Hi All,

 

I'm trying to help a friend who has a 24 inch iMac running OS 10.6.8. She is running Firefox 48.02, which is the latest that will run on OS 10.6.8) She was on Comcast but just moved to a new home and now has AT&T. 

 

The issue is that the computer is slower to boot, she is often getting a spinning beachball when opening Firefox. (In checking System Preferences she does have an internet connection.) Also, the apps in the Dock are sometimes not opening.

 

I've tried booting in safe mode which didn't have any effect. I've also tried going into Firefox, when it does boot, and then select boot firefox in safe mode. That just caused Firefox to freeze. Trying to go into Firefox Preferences also causes it to freeze. When Firefox freezing, it causes the whole computer to freeze and force quite doesn't work. 

 

I haven't tried to download a fresh copy of Firefox 48.02, if it is still available, and see if replacing it would help. I'm wondering if Firefox has some corruption in it. But then why would there be a problem opening other apps in the dock?

 

Any ideas? Any help will be greatly appreciated. My friend isn't able to buy a new computer right now so fixing this is important to her.

 

Thanks,

Betty

 

photo

Betty Fellows

Platinum Plus Results

Phone:<a href="tel:650-364-4134"> 650-364-4134 || Email:[hidden email]

 




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Re: Issues with an older iMac

Randy B. Singer
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On Oct 20, 2017, at 3:52 PM, Betty Fellows via TidBITS-Talk wrote:

> I haven't tried to download a fresh copy of Firefox 48.02, if it is still available, and see if replacing it would help. I'm wondering if Firefox has some corruption in it. But then why would there be a problem opening other apps in the dock?
>
> Any ideas?

I have some Web sites devoted to the problem:

OS X Slowdown Solutions
http://www.macattorney.com/sd.html

Macintosh OS X Routine Maintenance
http://www.macattorney.com/ts.html

I suspect that following the suggestions on those sites will restore your Mac to proper running condition.

___________________________________________
Randy B. Singer
Co-author of The Macintosh Bible (4th, 5th, and 6th editions)

Macintosh OS X Routine Maintenance
http://www.macattorney.com/ts.html
___________________________________________






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Re: Issues with an older iMac

@lbutlr
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On Oct 20, 2017, at 4:52 PM, Betty Fellows via TidBITS-Talk <[hidden email]> wrote:
> The issue is that the computer is slower to boot, she is often getting a spinning beachball when opening Firefox. (In checking System Preferences she does have an internet connection.) Also, the apps in the Dock are sometimes not opening.

Old machines get filled with kruft. Or they don't have enough memory. Or the drives on them are old and have slowed significantly.

Depending on which iMac this is, upgrading memory, replacing the drive, and updating the OS are all things that can speed up the system.

The machine should definitely be upgrade to 10.7.5 (If it's the original 24" that's the maximum OS) and then to 10.11.6 (all other 24" iMacs) with maximum RAM (3GB, 6GB, or 8GB, depending on which 24").

Doing some speed tests on the drive is also a good idea, since it seems a lot of drives get very slow in old age. You might try connecting a USB2 drive or a FW800 drive and see if that drive is faster than the internal one.

I just had a person I was helping figure out that their slow transfer speeds were because the HD on their 10.5 Mac was reading data at 1MB/s.

--
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Re: Issues with an older iMac

David Ross
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Since you switched internet providers I'd also try these cheap fixes. Purge the various cache files. Both inside of Firefox and within her Library folder. You'll have to restart before you can empty the trash for the latter.

Also look at changing her DNS. I've had many issues with AT&T's DNS. At times. Sort of. Change to Google for a bit and see how things go.
8.8.8.8

On 10/20/17 6:52 PM, Betty Fellows via TidBITS-Talk wrote:
Hi All,

I'm trying to help a friend who has a 24 inch iMac running OS 10.6.8. She is running Firefox 48.02, which is the latest that will run on OS 10.6.8) She was on Comcast but just moved to a new home and now has AT&T. 

The issue is that the computer is slower to boot, she is often getting a spinning beachball when opening Firefox. (In checking System Preferences she does have an internet connection.) Also, the apps in the Dock are sometimes not opening.

I've tried booting in safe mode which didn't have any effect. I've also tried going into Firefox, when it does boot, and then select boot firefox in safe mode. That just caused Firefox to freeze. Trying to go into Firefox Preferences also causes it to freeze. When Firefox freezing, it causes the whole computer to freeze and force quite doesn't work. 

I haven't tried to download a fresh copy of Firefox 48.02, if it is still available, and see if replacing it would help. I'm wondering if Firefox has some corruption in it. But then why would there be a problem opening other apps in the dock?

Any ideas? Any help will be greatly appreciated. My friend isn't able to buy a new computer right now so fixing this is important to her.

Thanks,
Betty

photo
Betty Fellows
Platinum Plus Results
Phone:<a moz-do-not-send="true" href="tel:650-364-4134" style="color:#545454;text-decoration: none; font-size: 12px;" id="yui_3_16_0_ym19_1_1508516321795_155820"> 650-364-4134 || Email:[hidden email]



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