How to silence iPhone... but not Emergency Contacts

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How to silence iPhone... but not Emergency Contacts

Norm Harris
So this oldie is confused… Again. ;) LOL

I’ve read the TakeControl of iOS 11 sections on Ring/Silent and on Emergency Contacts.

And also what I’ve found on Apple’s support site but…..

I’m still confused on how to both silence my iPhone 7 but have Emergency Contacts ring through.

Some of my specific issues where I’m apparently missing some key concepts are:

I can switch iPhone to Silent but I will still hear Google Maps at very inopportune times if I forgot to end a trip. ;)

If I set to Do Not Disturb and Silent to ON, I will still hear Alerts from Emergency contacts.


Bottom line, I’m looking for a web site (or some kind soul) that talks through all the various combinations so one can decide on their settings.

Appreciate in advance any help with this.

Confusedly….

Thanks much,

Norm




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Re: How to silence iPhone... but not Emergency Contacts

Curtis Wilcox
On Jan 21, 2018, at 2:35 PM, Norm Harris <[hidden email]> wrote:


You asked a question along these lines in 2014, there's been little change: How to completely silence iPhone

David Weintraub's summary of the Ring/Silent switch and various volumes holds up (there is a volume control in the Control Center, however).

I’m still confused on how to both silence my iPhone 7 but have Emergency Contacts ring through.


Create a group for your emergency contacts. In the Do Not Disturb settings, set it t Allow Calls From that group. Turn on Do Not Disturb. 

With Do Not Disturb enabled, calls are not merely silenced, they go straight to voicemail. 

Some of my specific issues where I’m apparently missing some key concepts are:

I can switch iPhone to Silent but I will still hear Google Maps at very inopportune times if I forgot to end a trip. ;)


When you start using a feature in an app that exists to make noise, the phone assumes you want to hear it; map app directions, music apps, playing videos are all examples of this. Ending the trip in Google Maps stops it talking to you and should save your battery life as it doesn't need to track your location so heavily.

If I set to Do Not Disturb and Silent to ON, I will still hear Alerts from Emergency contacts.


If you set the physical Ring/Silent switch to Silent, I think your emergency contact calls will vibrate the phone and show on the screen but not play a ringtone.

Bottom line, I’m looking for a web site (or some kind soul) that talks through all the various combinations so one can decide on their settings.

Use Do Not Disturb on your iPhone, iPad, and iPod touch

"With Do Not Disturb, you can silence calls, alerts, and notifications that you get while your device is locked. You can also schedule Do Not Disturb and allow calls from certain people."

DND is about iOS not doing things to call your attention to the unbidden through rings, vibration, on-screen messages. 




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Re: How to silence iPhone... but not Emergency Contacts

Curtis Wilcox

On Jan 21, 2018, at 6:54 PM, Curtis Wilcox <[hidden email]> wrote:

On Jan 21, 2018, at 2:35 PM, Norm Harris <[hidden email]> wrote:

I’m still confused on how to both silence my iPhone 7 but have Emergency Contacts ring through.


Create a group for your emergency contacts. In the Do Not Disturb settings, set it t Allow Calls From that group. Turn on Do Not Disturb. 

With Do Not Disturb enabled, calls are not merely silenced, they go straight to voicemail. 


I was just editing a contact and noticed the settings for individual contact Ringtone includes a button to enable Emergency Bypass that says "Emergency Bypass allows sounds and vibrations from this person even when Do Not Disturb is on." That's an option in addition to setting up an Allow Calls From group. 

I would be a little hesitant to count on Emergency Bypass. I have set custom ringtones for many contacts (1 for my wife, 1 for other family, 1 for work colleagues) but on multiple occasions (and on two different phones) found them set back to the default after updating iOS (I think not just major ones, like iOS 10 to 11, but some lesser ones as well). If the Emergency Bypass setting is stored the same was the actual custom ringtone is, I would be concerned it could also be changed in an upgrade. In case it's relevant, all my contacts are synced with Microsoft Exchange/Office 365.




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Re: How to silence iPhone... but not Emergency Contacts

Doug Miller

On Jan 22, 2018, at 11:36 AM, Curtis Wilcox <[hidden email]> wrote:

I was just editing a contact and noticed the settings for individual contact Ringtone includes a button to enable Emergency Bypass that says "Emergency Bypass allows sounds and vibrations from this person even when Do Not Disturb is on." That's an option in addition to setting up an Allow Calls From group. 

I would be a little hesitant to count on Emergency Bypass. I have set custom ringtones for many contacts (1 for my wife, 1 for other family, 1 for work colleagues) but on multiple occasions (and on two different phones) found them set back to the default after updating iOS (I think not just major ones, like iOS 10 to 11, but some lesser ones as well). If the Emergency Bypass setting is stored the same was the actual custom ringtone is, I would be concerned it could also be changed in an upgrade. In case it's relevant, all my contacts are synced with Microsoft Exchange/Office 365.

I have my wife, my son, and my daughter all set up for Emergency Bypass (after missing a relatively important call from my daughter after DND kicked on) and I can verify that it will always sound and vibrate the phone (or my Apple Watch, which is always set to silent). I do make sure to check the settings after I wipe and rebuild the phone, or after a major update to iOS (I have never had the emergency bypass shut off after an iOS update; I sync contacts with Google, though I am thinking of creating special contacts with my iCloud account just for these three contacts and see if they are preserved better.) But I usually get a text from one of them at some point soon after that, and it wouldn’t take long for me to realize that I never heard the ringtone.

Now my only issue is that I can’t depend on the silence switch when I want or need silence (e.g., going to a funeral or to the theater) - now I have to either use Airplane Mode or shut off the phone (or change their ringtones to silence one at a time.)

Doug



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Re: How to silence iPhone... but not Emergency Contacts

Jim Carr
Doug Miller wrote, On 1/22/18, 9:17 AM:

On Jan 22, 2018, at 11:36 AM, Curtis Wilcox <[hidden email]> wrote:

I was just editing a contact and noticed the settings for individual contact Ringtone includes a button to enable Emergency Bypass that says "Emergency Bypass allows sounds and vibrations from this person even when Do Not Disturb is on." That's an option in addition to setting up an Allow Calls From group. 

I would be a little hesitant to count on Emergency Bypass. I have set custom ringtones for many contacts (1 for my wife, 1 for other family, 1 for work colleagues) but on multiple occasions (and on two different phones) found them set back to the default after updating iOS (I think not just major ones, like iOS 10 to 11, but some lesser ones as well). If the Emergency Bypass setting is stored the same was the actual custom ringtone is, I would be concerned it could also be changed in an upgrade. In case it's relevant, all my contacts are synced with Microsoft Exchange/Office 365.

I have my wife, my son, and my daughter all set up for Emergency Bypass (after missing a relatively important call from my daughter after DND kicked on) and I can verify that it will always sound and vibrate the phone (or my Apple Watch, which is always set to silent). I do make sure to check the settings after I wipe and rebuild the phone, or after a major update to iOS (I have never had the emergency bypass shut off after an iOS update; I sync contacts with Google, though I am thinking of creating special contacts with my iCloud account just for these three contacts and see if they are preserved better.) But I usually get a text from one of them at some point soon after that, and it wouldn’t take long for me to realize that I never heard the ringtone.

Now my only issue is that I can’t depend on the silence switch when I want or need silence (e.g., going to a funeral or to the theater) - now I have to either use Airplane Mode or shut off the phone (or change their ringtones to silence one at a time.)

Doug:

There are also alerts, depending on where you are, that come with emergency status.

Last year I was on the freeway with a podcast streaming into my car sound system when there was an "Amber Alert" sent out about a kidnapped child. Suddenly an alert tone sounds through car audio system with volume way UP. I have no idea what the tone was about until I get home. Then I see the Amber Alert text when it is too late to help me spot suspect vehicle. Which turned out not to have been anywhere near where I was traveling that night.

Note: I am in California where state law prohibits a driver from touching a phone or other distracting device while driving. Taking hands free calls is OK. Otherwise pull over and park before checking device.

I have given my cell number to some local government agencies to send alerts if a real emergency.

Brush fire or flood alerts have gotten public attention for not being received in time recently in California. Agencies are looking for ways to send alerts in a more timely fashion and to every device in range of a tower in the affected location even if people haven't signed up. Assuming the fire or weather event hasn't disabled the tower...

Not sure if I want to be alerted to an incoming nuclear attack--not if an accident with a test of alert system and maybe not if real attack since, like most, there isn't much I can do if such a weapon goes off near me. (When I was growing up, Los Angeles had regular tests of air-raid sirens. In some places they may still be used for tornados. Users didn't have any options. Many are still around but not used. Replaced with reverse 911 calls and other types of alerts.)

In some places basements or storm shelters are common which might help a bit. A few folks have real fallout shelters with lots of food and water and testing gear.

Other places might have alerts for tornados or hurricanes.

These alerts are not going to be in an emergency contacts list.

Giving users an option to activate or silence each type of alert could be confusing for some. Airplane mode may be a good idea for some situations where you don't want to be disturbed.

--Jim

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Jim Carr
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Re: How to silence iPhone... but not Emergency Contacts

@lbutlr
On Jan 23, 2018, at 04:03, Jim Carr <[hidden email]> wrote:
> Last year I was on the freeway with a podcast streaming into my car sound system when there was an "Amber Alert" sent out about a kidnapped child.

Was it really? The Amber alert system is only supposed to be sued in cases of abduction where it is probable the child is in imminent danger, itmis nearly never used for that.

I have them disabled on my devices. They are useless, annoying, and misused. They also always play at maximum volume.

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Re: How to silence iPhone... but not Emergency Contacts

dianed143@comcast.net

> On Jan 23, 2018, at 6:34 AM, LuKreme <[hidden email]> wrote:
>
> On Jan 23, 2018, at 04:03, Jim Carr <[hidden email]> wrote:
>> Last year I was on the freeway with a podcast streaming into my car sound system when there was an "Amber Alert" sent out about a kidnapped child.
>
> Was it really? The Amber alert system is only supposed to be sued in cases of abduction where it is probable the child is in imminent danger, itmis nearly never used for that.
>
> I have them disabled on my devices. They are useless, annoying, and misused. They also always play at maximum volume.


I was getting a ton of Amber alerts in New England as well and disabled them too. Now if only I could disable the sports specific notifications that show up.

Diane


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