High Sierra upgrade; then Deskjet and Dock issues?

classic Classic list List threaded Threaded
6 messages Options
Reply | Threaded
Open this post in threaded view
|

High Sierra upgrade; then Deskjet and Dock issues?

Norm Harris
I very recently upgraded my wife's iMac (A1418) to High Sierra from Yosemite.
 
Now she is having two problems and therefore I risk getting fired as her Mac tech support. I can't afford such rejection. LOL
 
1. Some of the app icons on her dock change to the what I'd call a generic word processing icon. Then some will slowly change to their real icon. Also, some of her folder icons are overlayed with the icon of a document page with "docx" on lower portion. And clue why and how to fix?
 
2. Also, her usually dependable HP Deskjet is not printing. It is connected to the network via an Airport Extreme while her computer connects via wifi.
 
Additionally, I'm curious if experts out there recommend a faster computer with High Sierra. I don't use her iMac but just in upgrading and testing apps was like "watching paint dry." Any tips appreciated.

Thanks much,

Norm





____________TidBITS Talk Participation Guidelines____________
Post only when you have something substantive to contribute.
Be polite and constructive, and comment on posts, not people.
Quote sparingly, if at all. We all read the previous message.
Start threads with a new message to [hidden email].
Read archives at: http://tidbits.com/pipermail/tidbits-talk/
Unsubscribe at: http://tidbits.com/mailman/options/tidbits-talk
____Mailing List Manners: http://tidbits.com/series/1141 ____
Reply | Threaded
Open this post in threaded view
|

Re: High Sierra upgrade; then Deskjet and Dock issues?

James R Cutler
You did not give enough specifics on your configuration for a targeted answer. Here are the primary choices: 

* If the internal drive is an SSD and is large enough, erase it do a clean install of High Sierra on the SSD. Boot from the SSD and create a new admin-only user, different from any current user. Then migrate your wife’s account from your pre-upgrade backup.  You should be able to create a new printer instance for the HP Deskjet.

* If the internal drive is configured as a Fusion drive and the SSD part is big enough, break the Fusion drive and install High Sierra on the SSD as above.  Use the slow rotating drive for data storage.

* If the internal drive is only a 5400 rpm rotating drive, it will not be satisfactory for High Sierra. For maximum marital concord, get an external Thunderbolt 2-connected SSD of 512 GB or 1 TB and do the clean High Sierra install on it as described above. Use the slow rotating drive for data storage.

This is generic advice for any iMac or Mac mini capable of running High Sierra. If the Thunderbolt 2-connected external enclosure is multi-slot, as in an OWC Thunderbolt IV Mini, future expansion and swappable off-site backup drives are facilitated.

[The use of an external boot drive in place of a bad/slow/small iMac internal drive has long been a useful technique to avoid opening an iMac while keeping it useful.)

As they say in France, “Bon chance."

James R. Cutler
PGP keys at http://pgp.mit.edu



On Jan 12, 2018, at 5:01 PM, Norm Harris <[hidden email]> wrote:

I very recently upgraded my wife's iMac (A1418) to High Sierra from Yosemite.

Now she is having two problems and therefore I risk getting fired as her Mac tech support. I can't afford such rejection. LOL

1. Some of the app icons on her dock change to the what I'd call a generic word processing icon. Then some will slowly change to their real icon. Also, some of her folder icons are overlayed with the icon of a document page with "docx" on lower portion. And clue why and how to fix?

2. Also, her usually dependable HP Deskjet is not printing. It is connected to the network via an Airport Extreme while her computer connects via wifi.

Additionally, I'm curious if experts out there recommend a faster computer with High Sierra. I don't use her iMac but just in upgrading and testing apps was like "watching paint dry." Any tips appreciated.

Thanks much,

Norm





____________TidBITS Talk Participation Guidelines____________
Post only when you have something substantive to contribute.
Be polite and constructive, and comment on posts, not people.
Quote sparingly, if at all. We all read the previous message.
Start threads with a new message to [hidden email].
Read archives at: http://tidbits.com/pipermail/tidbits-talk/
Unsubscribe at: http://tidbits.com/mailman/options/tidbits-talk
____Mailing List Manners: http://tidbits.com/series/1141 ____




____________TidBITS Talk Participation Guidelines____________
Post only when you have something substantive to contribute.
Be polite and constructive, and comment on posts, not people.
Quote sparingly, if at all. We all read the previous message.
Start threads with a new message to [hidden email].
Read archives at: http://tidbits.com/pipermail/tidbits-talk/
Unsubscribe at: http://tidbits.com/mailman/options/tidbits-talk
____Mailing List Manners: http://tidbits.com/series/1141 ____
Reply | Threaded
Open this post in threaded view
|

Re: High Sierra upgrade; then Deskjet and Dock issues?

Randy B. Singer
In reply to this post by Norm Harris

On Jan 12, 2018, at 2:01 PM, Norm Harris wrote:

> Additionally, I'm curious if experts out there recommend a faster computer with High Sierra. I don't use her iMac but just in upgrading and testing apps was like "watching paint dry." Any tips appreciated.

In general, most Macs that I've seen perform *better* under High Sierra, not worse.  

However, there are things that can conspire to make a newly upgraded Mac slow.  See:

Macintosh OS X Slowdown Solutions
http://www.macattorney.com/sd.html

If nothing on that page helps,  you likely will need to do a clean re-install of the Mac OS.  If you need to resort to that, let me know and I can send you via private e-mail instructions for how to do it with a minimal amount of pain.

___________________________________________
Randy B. Singer
Co-author of The Macintosh Bible (4th, 5th, and 6th editions)

Macintosh OS X Routine Maintenance
http://www.macattorney.com/ts.html
___________________________________________






____________TidBITS Talk Participation Guidelines____________
Post only when you have something substantive to contribute.
Be polite and constructive, and comment on posts, not people.
Quote sparingly, if at all. We all read the previous message.
Start threads with a new message to [hidden email].
Read archives at: http://tidbits.com/pipermail/tidbits-talk/
Unsubscribe at: http://tidbits.com/mailman/options/tidbits-talk
____Mailing List Manners: http://tidbits.com/series/1141 ____
Reply | Threaded
Open this post in threaded view
|

Re: High Sierra upgrade; then Deskjet and Dock issues?

Jim Carr
In reply to this post by Norm Harris
Norm Harris wrote, On 1/12/18, 2:01 PM:

> I very recently upgraded my wife's iMac (A1418) to High Sierra from Yosemite.
>
> Now she is having two problems and therefore I risk getting fired as her Mac tech support. I can't afford such rejection. LOL
>
> --snip--
>
> Additionally, I'm curious if experts out there recommend a faster computer with High Sierra. I don't use her iMac but just in upgrading and testing apps was like "watching paint dry." Any tips appreciated.
>
> Thanks much,
>
> Norm
>
Norm:

After similar experience, using my wife's iMac, her new iMac was bought
with higher specs to reduce my wait times when I need to use or update.

You can find all the latest options here <https://www.apple.com/imac/>
The 21.5" with Retina 4K Display, 3.0GHz Processor, 1TB Storage is a
nice starting point with 16 GB RAM and should be notably faster than her
2014 model. Unless you want to wow her with a 27" model. ;-)

--Jim

--
Jim Carr
[hidden email]
---------------------------------------------------------------------



____________TidBITS Talk Participation Guidelines____________
Post only when you have something substantive to contribute.
Be polite and constructive, and comment on posts, not people.
Quote sparingly, if at all. We all read the previous message.
Start threads with a new message to [hidden email].
Read archives at: http://tidbits.com/pipermail/tidbits-talk/
Unsubscribe at: http://tidbits.com/mailman/options/tidbits-talk
____Mailing List Manners: http://tidbits.com/series/1141 ____
Reply | Threaded
Open this post in threaded view
|

Re: High Sierra upgrade; then Deskjet and Dock issues?

Doug Miller
In reply to this post by Norm Harris


On Jan 12, 2018, at 5:01 PM, Norm Harris <[hidden email]> wrote:

1. Some of the app icons on her dock change to the what I'd call a generic word processing icon. Then some will slowly change to their real icon. Also, some of her folder icons are overlayed with the icon of a document page with "docx" on lower portion. And clue why and how to fix?

This sounds a lot like an issue with the desktop icon cache. I had this issue I think after I upgraded to HS, but only with a single icon on the dock. I followed the instructions here: https://gist.github.com/fabiofl/5873100

Specifically, using the touch command from the command line on the /Applications/iTunes.app (I think it was iTunes) is what fixed my issue (it was a single icon on the dock.) However, there is enough in that thread to deal with more global icon issues.

Doug



____________TidBITS Talk Participation Guidelines____________
Post only when you have something substantive to contribute.
Be polite and constructive, and comment on posts, not people.
Quote sparingly, if at all. We all read the previous message.
Start threads with a new message to [hidden email].
Read archives at: http://tidbits.com/pipermail/tidbits-talk/
Unsubscribe at: http://tidbits.com/mailman/options/tidbits-talk
____Mailing List Manners: http://tidbits.com/series/1141 ____
Reply | Threaded
Open this post in threaded view
|

Re: High Sierra upgrade; then Deskjet and Dock issues?

@lbutlr
In reply to this post by Norm Harris
.On Jan 12, 2018, at 15:01, Norm Harris <[hidden email]> wrote:
> 1. Some of the app icons on her dock change to the what I'd call a generic word processing icon. Then some will slowly change to their real icon. Also, some of her folder icons are overlayed with the icon of a document page with "docx" on lower portion. And clue why and how to fix?

I just had this issue with my iMac after the latest beta install. I fixed it the way I fix practically everything on the Mac in recent versions:

“Hate to sound like a broken record, but shift boot, login, restart fixes a world of ailments on OS X, especially after a system update.”

I can’t help with your printer, I gave up on HP at least a decade ago in favor of Brother.

--
This is my signature. There are many like it, but this one is mine



____________TidBITS Talk Participation Guidelines____________
Post only when you have something substantive to contribute.
Be polite and constructive, and comment on posts, not people.
Quote sparingly, if at all. We all read the previous message.
Start threads with a new message to [hidden email].
Read archives at: http://tidbits.com/pipermail/tidbits-talk/
Unsubscribe at: http://tidbits.com/mailman/options/tidbits-talk
____Mailing List Manners: http://tidbits.com/series/1141 ____