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Apple address verification

Alfred von Campe
I just received an email that looks to be legit from Apple with a subject line of "Please verify that we have the right address for you".  The reason I am writing this is that I am a little suspicious because I have not used my Apple ID for anything today, Apple Mail marked the email as junk, and the URL for verification is very, very long.  The link I should click on to verify the ID looks like this (edited for brevity and for my own protection):

   <https://id.apple.com/cgi-bin/WebObjects/IDMSAccount.woa/wa/vetemail?language=US-EN&key=YmMzODFhNjU3ZDVhN2IxNmM5NWNkNDg3MDQwNGRhYjdiMDA3OWE1YTRjNzZjNmYzMNzAxZDU0ZWQwMQ==>

The part after "key=" is actually at least 5 times longer than shown above.

Is this something Apple has done in the past (i.e., is this legit)?  If so, why would Apple Mail flag this as junk?

Alfred

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Re: Apple address verification

Howard E. Rosenman
Did the body of the email give a reason they were asking for verification?

--
Howard E. Rosenman
Jacksonville, FL, USA
904.563.5483




On Apr 22, 2012, at 10:37 PM, Alfred von Campe wrote:

> I just received an email that looks to be legit from Apple with a subject line of "Please verify that we have the right address for you".  The reason I am writing this is that I am a little suspicious because I have not used my Apple ID for anything today, Apple Mail marked the email as junk, and the URL for verification is very, very long.  The link I should click on to verify the ID looks like this (edited for brevity and for my own protection):
>
>   <https://id.apple.com/cgi-bin/WebObjects/IDMSAccount.woa/wa/vetemail?language=US-EN&key=YmMzODFhNjU3ZDVhN2IxNmM5NWNkNDg3MDQwNGRhYjdiMDA3OWE1YTRjNzZjNmYzMNzAxZDU0ZWQwMQ==>
>
> The part after "key=" is actually at least 5 times longer than shown above.
>
> Is this something Apple has done in the past (i.e., is this legit)?  If so, why would Apple Mail flag this as junk?
>
> Alfred
>
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Re: Apple address verification

Ray Kloss
In reply to this post by Alfred von Campe
On Apr 22, 2012, at 9:37 PM, Alfred von Campe <[hidden email]> wrote:

> I just received an email that looks to be legit from Apple with a subject line of "Please verify that we have the right address for you".  The reason I am writing this is that I am a little suspicious because I have not used my Apple ID for anything today, Apple Mail marked the email as junk, and the URL for verification is very, very long.  The link I should click on to verify the ID looks like this (edited for brevity and for my own protection):
>
>   <https:// yada yada yada>
>
> The part after "key=" is actually at least 5 times longer than shown above.
>
> Is this something Apple has done in the past (i.e., is this legit)?  If so, why would Apple Mail flag this as junk?
>
> Alfred

I got something like this recently and they asked for a recovery email as well. My iTunes account also popped up to set me up with three verification questions when I tried to buy something. I think they are trying to set up another level of security in their systems. I haven't had a verification from all my emails counts, just one (may have been my iCloud account). All this happened in the last few days.

Ray
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Re: Apple address verification

George Wade
In reply to this post by Alfred von Campe
With this one you could go to the Apple site, make sure it is set to the right country you reside in, call them and ask.  

Because it is probably a new problem I'd wait to hear from this group too, on Monday.

George

On 22 Apr 2012, at 19:37, Alfred von Campe wrote:

> I just received an email that looks to be legit from Apple with a subject line of "Please verify that we have the right address for you".  The reason I am writing this is that I am a little suspicious because I have not used my Apple ID for anything today, Apple Mail marked the email as junk, and the URL for verification is very, very long.  The link I should click on to verify the ID looks like this (edited for brevity and for my own protection):
>
>   <https://id.apple.com/cgi-bin/WebObjects/IDMSAccount.woa/wa/vetemail?language=US-EN&key=YmMzODFhNjU3ZDVhN2IxNmM5NWNkNDg3MDQwNGRhYjdiMDA3OWE1YTRjNzZjNmYzMNzAxZDU0ZWQwMQ==>
>
> The part after "key=" is actually at least 5 times longer than shown above.
>
> Is this something Apple has done in the past (i.e., is this legit)?  If so, why would Apple Mail flag this as junk?
>
> Alfred


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Re: Apple address verification

Alfred von Campe
In reply to this post by Howard E. Rosenman
On Apr 22, 2012, at 22:47, Howard E. Rosenman wrote:

> Did the body of the email give a reason they were asking for verification?

Yes, this was most of the email:


You’ve taken the added security step and provided a rescue email address. Now all you need to do is verify that it belongs to you.

The rescue email address that you gave us is "alfred at von-campe.com" [edited for security]. Just click the link below to verify, sign in using your Apple ID and password, then follow the prompts.

The rescue email address is dedicated to your security and allows Apple to get in touch if any account questions come up, such as the need to reset your password or change your security questions. As promised, Apple will never send any announcements or marketing messages to this address.

When using Apple products and services, you’ll still sign in with your primary email address as your Apple ID.

It’s about protecting your identity.
Just so you know, Apple sends out an email whenever someone adds or changes a rescue email address associated with an existing Apple ID. If you received this email in error, don’t worry. It’s likely someone just mistyped their own email address when creating a new Apple ID.


Again, the reason I was suspicious is that I did not log in to any Apple services today, I did not request this, and Apple Mail flagged this as Junk.

Alfred
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Re: Apple address verification

Zeedar Marc
In reply to this post by Alfred von Campe

On Apr 22, 2012, at 7:37 PM, Alfred von Campe wrote:

> I just received an email that looks to be legit from Apple

If this is legitimate, you shouldn't *have* to follow the link: you should be able to log into your Apple ID account by going to Apple's website yourself and once logged in, I would presume they'll either ask you the verification there or there'll be a link within your account to verify your address.

That's what I do when I get stuff like this. Like I *never* follow any URL supposedly taking me to Paypal. I always just go to Paypal myself, log in, and do whatever it is I need to do within my account. Most phishing attempts are pretty obvious, but you can't be too safe.


Marc Zeedar
Publisher, Real Studio Developer magazine
www.rsdeveloper.com



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Re: Apple address verification

Al Varnell
In reply to this post by Alfred von Campe
On Apr 22, 2012, at 7:37 PM, Alfred von Campe <[hidden email]> wrote:

> I just received an email that looks to be legit from Apple with a subject line of "Please verify that we have the right address for you".  The reason I am writing this is that I am a little suspicious because I have not used my Apple ID for anything today,

Looks good to me and the fact that it's a secure link makes it look even better.

There has been a problem with crooks using Apple's iTunes store accounts to make purchases with stolen credit cards. They somehow get into accounts and change addresses, phone numbers, Credit Card numbers, etc. This probably has something to do with that.

Check your account to see if anything was changed before you click on that link. If you can't then your password was changed. If anything was changed or you just want to double check that e-mail call and ask to speak to security.


Sent from Janet's iPad

-Al-
--
Al Varnell
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Re: Apple address verification

Al Varnell
In reply to this post by Zeedar Marc
On 4/22/12 7:58 PM, "Zeedar Marc" <[hidden email]> wrote:

>
> On Apr 22, 2012, at 7:37 PM, Alfred von Campe wrote:
>
>> I just received an email that looks to be legit from Apple
>
> If this is legitimate, you shouldn't *have* to follow the link: you should be
> able to log into your Apple ID account by going to Apple's website yourself
> and once logged in, I would presume they'll either ask you the verification
> there or there'll be a link within your account to verify your address.
>
Really? This is a standard method of verifying an e-mail address that is
almost universally used. I doubt that you can accomplish the same thing by
logging into your account. After all, that's where the address was
originally entered. They are simply trying to verify that 1) it's a valid
e-mail address and 2) that you are the one that entered it.  As long as the
link you are going to ends in "apple.com" I don't see what possible harm can
come of going there.


-Al-
 
--
Al Varnell
Mountain View, CA



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Re: Apple address verification

Zeedar Marc

On Apr 22, 2012, at 8:18 PM, Al Varnell wrote:

> On 4/22/12 7:58 PM, "Zeedar Marc" <[hidden email]> wrote:
>
>> If this is legitimate, you shouldn't *have* to follow the link: you should be
>> able to log into your Apple ID account by going to Apple's website yourself
>>
> Really? This is a standard method of verifying an e-mail address that is
> almost universally used.


Sorry, I didn't realize this was a verification of an *email* address. I thought this was verifying a street address. Sometimes I've gotten those from companies where they want to verify my mailing address or credit card info or whatever and I always just log into the account manually instead of following the link.

For verification of an email, yes, the only way to do that is via the email (unless they include a special code or something you can enter on the website manually).

But you shouldn't get an email like this unless you did something to trigger it and you're expecting it. If you didn't trigger it, what harm is there in ignoring it? If it's actually needed, presumably it would happen again if you did something (such as using your Apple ID account or trying to buy an app) that required it.


Marc Zeedar
Publisher, Real Studio Developer magazine
www.rsdeveloper.com




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Re: Apple address verification

Mark D. McKean
In reply to this post by Al Varnell
On Apr 22, 2012, at 11:18 pm, Al Varnell wrote:

>
> On 4/22/12 7:58 PM, "Zeedar Marc" <[hidden email]> wrote:
>
>>
>> On Apr 22, 2012, at 7:37 PM, Alfred von Campe wrote:
>>
>>> I just received an email that looks to be legit from Apple
>>
>> If this is legitimate, you shouldn't *have* to follow the link: you should be
>> able to log into your Apple ID account by going to Apple's website yourself
>> and once logged in, I would presume they'll either ask you the verification
>> there or there'll be a link within your account to verify your address.
>>
> Really? This is a standard method of verifying an e-mail address that is
> almost universally used. I doubt that you can accomplish the same thing by
> logging into your account. After all, that's where the address was
> originally entered. They are simply trying to verify that 1) it's a valid
> e-mail address and 2) that you are the one that entered it.  As long as the
> link you are going to ends in "apple.com" I don't see what possible harm can
> come of going there.

The verification messages I've received from various sites usually do permit the user to verify without actually clicking the link in the email. You usually can verify it by copying a code from the message and pasting it into a text field on a verification page. So it *shouldn't* be strictly necessary to click the link. As long as you can provide information that could only have been obtained via that email message, it's generally considered sufficient for verification.

The part that raised red flags, of course, is that he claims he didn't do anything today that should have triggered an address verification in the first place. If that's the case, then the last thing you want to do is click the link, which automatically completes the verification process. I would first go to the web site to try to find out what triggered the verification request. In theory, there should be no harm in verifying an email address that you know you control, but it never hurts to be cautious.

Mark D. McKean
[hidden email]





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Re: Apple address verification

Miraz Jordan
In reply to this post by Alfred von Campe
On Mon, Apr 23, 2012 at 14:37, Alfred von Campe <[hidden email]> wrote:
> I just received an email that looks to be legit from Apple with a subject line of "Please verify that we have the right address for you".  The reason I am writing this is that I am a little suspicious because I have not used my Apple ID for anything today,

Yesterday I was attempting to buy an app from the App Store. I
similarly had to jump through hoops with verification, 3 security
questions and an alternate email address.

I found this all a little odd and rather suspicious, but since I was
already within the App Store when this all came up I reluctantly
proceeded.

Having successfully jumped through all the required hoops I was
eventually able to buy the app I wanted.

Cheers,

Miraz
MacTips: http://mactips.info

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Re: Apple address verification

Alfred von Campe
In reply to this post by Zeedar Marc
On Apr 22, 2012, at 23:29, Zeedar Marc wrote:

> But you shouldn't get an email like this unless you did something to trigger it and you're expecting it. If you didn't trigger it, what harm is there in ignoring it? If it's actually needed, presumably it would happen again if you did something (such as using your Apple ID account or trying to buy an app) that required it.

That's the thing, I didn't trigger it.  I've re-read the email and I think I know what happened.  Here is the first sentence of the email from Apple:

    You’ve taken the added security step and provided a rescue email address. Now all you need to do is verify that it belongs to you.

But I didn't do anything.  I think someone else used my email address as a rescue address.  This is my main email address, and when I followed the link provided in Apple's email, entered my Apple ID (my main email address) and password, I got the following error:

    Your request could not be completed.
    Invalid account for this Email Address

That's why I think someone else tried to use my email address as their rescue email address.  I logged into my account in iTunes and the App Store, and my expected credit balance is what I expected, so the account doesn't appear to have been compromised.

Thanks for all the responses,
Alfred
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Re: Apple address verification

George Wade
Then possibly you should try to login once more:  if it still doesn't work contact Apple and ask for help in recovering the security of your account.

George

On 23 Apr 2012, at 05:50, Alfred von Campe wrote:

> On Apr 22, 2012, at 23:29, Zeedar Marc wrote:
>
>> But you shouldn't get an email like this unless you did something to trigger it and you're expecting it. If you didn't trigger it, what harm is there in ignoring it? If it's actually needed, presumably it would happen again if you did something (such as using your Apple ID account or trying to buy an app) that required it.
>
> That's the thing, I didn't trigger it.  I've re-read the email and I think I know what happened.  Here is the first sentence of the email from Apple:
>
>    You’ve taken the added security step and provided a rescue email address. Now all you need to do is verify that it belongs to you.
>
> But I didn't do anything.  I think someone else used my email address as a rescue address.  This is my main email address, and when I followed the link provided in Apple's email, entered my Apple ID (my main email address) and password, I got the following error:
>
>    Your request could not be completed.
>    Invalid account for this Email Address
>
> That's why I think someone else tried to use my email address as their rescue email address.  I logged into my account in iTunes and the App Store, and my expected credit balance is what I expected, so the account doesn't appear to have been compromised.
>
> Thanks for all the responses,
> Alfred

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Re: Apple address verification

LuKreme
In reply to this post by Zeedar Marc
On Apr 22, 2012, at 21:29, Zeedar Marc <[hidden email]> wrote:

> But you shouldn't get an email like this unless you did something to trigger it and you're expecting it.

I got something like that on my iPad the other day, but didn't do it because I couldn't switch out to generate random password strings for the security questions. I'll have to see if I can do this  from my Mac.


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Re: Apple address verification

read_more
In reply to this post by Alfred von Campe

On Apr 23, 2012, at 2:00 PM, Alfred von Campe wrote:

> That's the thing, I didn't trigger it.  I've re-read the email and I think I know what happened.  Here is the first sentence of the email from Apple:
> You?ve taken the added security step and provided a rescue email address. Now all you need to do is verify that it belongs to you.
> But I didn't do anything.  I think someone else used my email address as a rescue address.

I got the same mystery mail…  turns out my teenager had been interrupted by Apple's security bot while he was downloading an app to his iPhone.  Apple wouldn't let him proceed until he had re-set the security questions for our family account, including the rescue email… at least, that's what he thought Apple was telling him to do.  You wouldn't happen to have teenagers, would you Alfred?   ;->

--Bill G
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Re: Apple address verification

LuKreme
In reply to this post by LuKreme
LuKreme squawked out on Monday 23-Apr-2012@08:13:20
> On Apr 22, 2012, at 21:29, Zeedar Marc <[hidden email]> wrote:
>
>> But you shouldn't get an email like this unless you did something to trigger it and you're expecting it.
>
> I got something like that on my iPad the other day, but didn't do it because I couldn't switch out to generate random password strings for the security questions. I'll have to see if I can do this  from my Mac.

Interesting. Not only was I unable to initiate this again, either from iPad or computer, but I already had a security question and answer setup.

Something is amiss.

--
YOU [humans] NEED TO BELIEVE IN THINGS THAT AREN'T TRUE. HOW ELSE CAN
THEY BECOME? --Hogfather


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Re: Apple address verification

Brian White
On Apr 23, 2012, at 5:11 PM, LuKreme wrote:

> LuKreme squawked out on Monday 23-Apr-2012@08:13:20
>> On Apr 22, 2012, at 21:29, Zeedar Marc <[hidden email]> wrote:
>>
>>> But you shouldn't get an email like this unless you did something to trigger it and you're expecting it.
>>
>> I got something like that on my iPad the other day, but didn't do it because I couldn't switch out to generate random password strings for the security questions. I'll have to see if I can do this  from my Mac.
>
> Interesting. Not only was I unable to initiate this again, either from iPad or computer, but I already had a security question and answer setup.
>
> Something is amiss.

I got a very similar email the other day from Apple saying something about my security question having being changed, and that if I hadn't done that I should change my account password. The email WAS from Apple, and the links went to my account, but there was nothing I had done regarding the security question or anything else.

Brian White
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Re: Apple address verification

Alfred von Campe
In reply to this post by read_more
On Apr 23, 2012, at 15:43, [hidden email] wrote:

> I got the same mystery mail…  turns out my teenager had been interrupted by Apple's security bot while he was downloading an app to his iPhone.  Apple wouldn't let him proceed until he had re-set the security questions for our family account, including the rescue email… at least, that's what he thought Apple was telling him to do.  You wouldn't happen to have teenagers, would you Alfred?   ;->

As a matter of fact, I do!  I will ask them if they were doing anything with the App or iTunes Stores over the weekend when I see them later this evening, and will report back any interesting findings.

Alfred


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Re: Apple address verification

Alfred von Campe
In reply to this post by read_more
On Apr 23, 2012, at 15:43, [hidden email] wrote:

> I got the same mystery mail…  turns out my teenager had been interrupted by Apple's security bot while he was downloading an app to his iPhone.  Apple wouldn't let him proceed until he had re-set the security questions for our family account, including the rescue email… at least, that's what he thought Apple was telling him to do.  You wouldn't happen to have teenagers, would you Alfred?   ;->

I talked to both of my kids and forgot to report back.  Neither one remembers doing anything with Apple over the weekend (they both have iPod Touches but use Android phones, so don't use the App Store that much).

Alfred


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Re: Apple address verification

George Wade
Just a personal opinion:  I think it's time to translate postings into the relatively simple action of calling Apple or dropping by one of their stores — to see what the basis for the  "Please verify that we have the right address for you" email;  was.  They are certainly taking security seriously, in practical ways:  that makes me happy.  Lets back them up.  That one call would begin to secure your relationship with Apple for a long time to come, and inform TidBits Talk at the same time.  Don't worry about wasting their time unless you do not follow through ...;~)

George


On 25 Apr 2012, at 03:14, Alfred von Campe wrote:

> On Apr 23, 2012, at 15:43, [hidden email] wrote:
>
>> I got the same mystery mail…  turns out my teenager had been interrupted by Apple's security bot while he was downloading an app to his iPhone.  Apple wouldn't let him proceed until he had re-set the security questions for our family account, including the rescue email… at least, that's what he thought Apple was telling him to do.  You wouldn't happen to have teenagers, would you Alfred?   ;->
>
> I talked to both of my kids and forgot to report back.  Neither one remembers doing anything with Apple over the weekend (they both have iPod Touches but use Android phones, so don't use the App Store that much).
>
> Alfred


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