AOL and Apple Mail

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AOL and Apple Mail

Jerome King-2
One of my associates has had / used an AOL.com email address on his several Mac computers for years successfully

Recently he has been receiving messages from AOL from which he infers that in a few days (November 7? ) he will not be able to use Apple Mail to view / send email from his AOL account.  Apple Mail / Preferences don’t seem to permit the suggested settings to get past AOL requirements.

I may be wrong but this seems similar to several messages that Adam has shared with us about dealing with AOL / Yahoo and / or others.  Hence sending this message to the TidBITs list

Q1: Is this a real problem for Apple Mail users with AOL accounts?

Q2: If so, are changes required?  If so what?
Or is this a bad quality message from AOL.  Not surprising if it is

Q3: Is there a functional option to continue the AOL email address without going to Browser use?  He doesn’t want to do that

Thanks in advance for your constructive responses

Jerry Naples  



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Re: AOL and Apple Mail

Rodney

On Nov 5, 2017, at 22:09, Jerome King <[hidden email]> wrote:

Apple Mail / Preferences don’t seem to permit the suggested settings to get past AOL requirements.

Assuming that the account is IMAP, he should be able to recreate it as an “Other mail account”. This would let him enter all the account preferences manually. I’ll confess that I haven’t tried this.

Once he has verified that the new account is working, he could delete the old one from his Mac. This wouldn’t delete anything from the server.

As I said, I haven’t tried this. A good backup would be important...



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Re: AOL and Apple Mail

adamengst
Administrator
In reply to this post by Jerome King-2
Recently he has been receiving messages from AOL from which he infers that in a few days (November 7? ) he will not be able to use Apple Mail to view / send email from his AOL account.  Apple Mail / Preferences don’t seem to permit the suggested settings to get past AOL requirements.

Can you get some of those messages from him? That might shed some light on what’s changing.

cheers... -Adam 



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Re: AOL and Apple Mail

Jerry King
Don would you send Adam some examples 

Thanks

Jerry 


On Nov 5, 2017, at 4:42 PM, Adam Engst <[hidden email]> wrote:

Recently he has been receiving messages from AOL from which he infers that in a few days (November 7? ) he will not be able to use Apple Mail to view / send email from his AOL account.  Apple Mail / Preferences don’t seem to permit the suggested settings to get past AOL requirements.

Can you get some of those messages from him? That might shed some light on what’s changing.

cheers... -Adam 


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Re: AOL and Apple Mail

Roger D. Parish
In reply to this post by adamengst
I, too, have received those messages from AOL, and have included the latest one below.

> Hi rdparish11175,
>
> We noticed that the email application(s), Mac OS X Notes, you use to connect to AOL Mail may not be using the latest, secure email connection settings. Many of our customers use email applications such as Outlook, Windows Mail or Android Mail to connect to their AOL Mail. These applications often require manual configuration to send and receive email.
>
> As a reminder, we’re asking that you check your settings and update with the AOL supported configuration settings by November 7, 2017.
>
> Don’t know how? Please visit our help site for instructions.
>
> If you prefer not to configure your email application settings, the following options are available to connect to AOL Mail:
> • Go to mail.aol.com on your preferred browser like Internet Explorer, Firefox, Safari or Chrome.
> • Install the free AOL app on your mobile phone or tablet.
> Please disregard this message if you’ve already updated your connection settings.
>
> For more information, visit our FAQ page.
>
> Sincerely,
> AOL Mail
>
>
> This email address does not accept replies. To verify this is an Official Email from AOL, visit help.aol.com and search for “Official AOL Mail.”

Roger D. Parish
Lovettsville, VA



> On Nov 5, 2017, at 4:42 PM, Adam Engst <[hidden email]> wrote:
>
> Recently he has been receiving messages from AOL from which he infers that in a few days (November 7? ) he will not be able to use Apple Mail to view / send email from his AOL account.  Apple Mail / Preferences don’t seem to permit the suggested settings to get past AOL requirements.
>
> Can you get some of those messages from him? That might shed some light on what’s changing.
>
> cheers... -Adam




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Re: AOL and Apple Mail

Roger D. Parish
In reply to this post by adamengst
I just tried deleting my AOL account and re-establishing it from scratch. The key is NOT to tell Apple Mail that it is an AOL account, but rather to select “Other” in order to specify the port numbers AOL wants you to use.

A picture being worth a lotta words, here is my account setting for AOL that will, hopefully, shut them up!

<https://www.dropbox.com/s/0ft957vt46tx9ay/Screen%20Shot%20Mail%20Account%20AOL.png?dl=0>


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Re: AOL and Apple Mail

Roger D. Parish
In reply to this post by adamengst
I just tried deleting my AOL account and re-establishing it from scratch. The key is NOT to tell Apple Mail that it is an AOL account, but rather to select “Other” in order to specify the port numbers AOL wants you to use.

A picture being worth a lotta words, here is my account setting for AOL that will, hopefully, shut them up!

<https://www.dropbox.com/s/0ft957vt46tx9ay/Screen%20Shot%20Mail%20Account%20AOL.png?dl=0>

[Update] Please note you have to uncheck the “Automatically manage connection settings” in order to expose the port number boxes.


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Re: AOL and Apple Mail

Al Varnell
In reply to this post by Roger D. Parish
On Nov 5, 2017, at 2:34 PM, "Roger D. Parish" <[hidden email]> wrote:
> I, too, have received those messages from AOL, and have included the latest one below.
>
>> Hi rdparish11175,
>>
>> We noticed that the email application(s), Mac OS X Notes, you use to connect to AOL Mail may not be using the latest, secure email connection settings.

This refers to Apple Notes, not Apple Mail.


Sent from Janet's iPad

-Al-
--
Al Varnell
Mountain View, CA


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Re: AOL and Apple Mail

@lbutlr
In reply to this post by Jerome King-2
On 5 Nov 2017, at 14:09, Jerome King <[hidden email]> wrote:
> Recently he has been receiving messages from AOL from which he infers that in a few days (November 7? ) he will not be able to use Apple Mail to view / send email from his AOL account.  Apple Mail / Preferences don’t seem to permit the suggested settings to get past AOL requirements.

Create an account, select AOL for the account type. But in user name and password.

Done.

If you are trying to setup manually using some other instructions from AOL, don't.

However, portions of the Internet will be unavailable as many servers blacklist aol (and yahoo) since they leaked every single account password and lied about it for years.

The settings for "AOL" in Mail.app (on both iOS and macOS) are the proper settings, including the secure ports used by IMAP and the non-standard secure port AOL uses for SMTP.

--
Apple broke AppleScripting signatures in Mail.app, so no random signatures.




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Re: AOL and Apple Mail

Al Varnell
On Sun, Nov 05, 2017 at 04:53 PM, @lbutlr wrote:

>
> On 5 Nov 2017, at 14:09, Jerome King <[hidden email]> wrote:
>> Recently he has been receiving messages from AOL from which he infers that in a few days (November 7? ) he will not be able to use Apple Mail to view / send email from his AOL account.  Apple Mail / Preferences don’t seem to permit the suggested settings to get past AOL requirements.
>
> Create an account, select AOL for the account type. But in user name and password.
>
> Done.
>
> If you are trying to setup manually using some other instructions from AOL, don't.
>
> However, portions of the Internet will be unavailable as many servers blacklist aol (and yahoo) since they leaked every single account password and lied about it for years.
>
> The settings for "AOL" in Mail.app (on both iOS and macOS) are the proper settings, including the secure ports used by IMAP and the non-standard secure port AOL uses for SMTP.

I must agree 100% with this. I still have my AOL account even though I haven't received anything but Spam to it in years, which works perfectly today in Snow Leopard through High Sierra (yes I run all of those for testing purposes at least once a month).  They were all setup using the automated AOL procedure above, where available, and I've received nothing from AOL telling me they are not setup correctly.

We still have not seen the e-mail in question from AOL that addresses problems with Apple Mail. Does anybody have one or are they all about some other e-mail or notes client?


-Al-
--
Al Varnell
Mountain View, CA








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Re: AOL and Apple Mail

Jeffrey Jones-2
In reply to this post by @lbutlr
On Nov 5, 2017, at 7:53 PM, @lbutlr <[hidden email]> wrote:

The settings for "AOL" in Mail.app (on both iOS and macOS) are the proper settings, including the secure ports used by IMAP and the non-standard secure port AOL uses for SMTP.

Is there some way to see what the settings are? The Server Settings pane for my Verizon-AOL account is completely blank except for a pop-up for "Outgoing Mail Account" (no port or server settings, just the account name).

For the record, here is the text of the message AOL has sent to me repeatedly over the past month or so (Verizon recently switched their email to AOL):

We hope you are enjoying your improved email experience since switching to AOL. We noticed that the email application(s), third party email application, you use to connect to verizon.net email may not be using the latest, secure email connection settings. Many of our customers use email applications such as Outlook, Windows Mail or Android Mail to connect to their email. These applications often require manual configuration to send and receive email. 

As a reminder, we’re asking that you check your settings and update with the AOL supported configuration settings by November 7, 2017

Don’t know how? Visit our help site for instructions. 

If you prefer not to configure your email application settings, the following options are available to connect to verizon.net email:
  1. Go to mail.aol.com on your preferred browser like Internet Explorer, Firefox, Safari or Chrome. 
  2. Install the free AOL app on your mobile phone or tablet.
Please disregard this message if you’ve already updated your connection settings. 

For more information, visit our FAQ page

Sincerely,
AOL Mail 



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Re: AOL and Apple Mail

Al Varnell
On Nov 5, 2017, at 6:06 PM, Jeffrey Jones wrote:
On Nov 5, 2017, at 7:53 PM, @lbutlr wrote:
The settings for "AOL" in Mail.app (on both iOS and macOS) are the proper settings, including the secure ports used by IMAP and the non-standard secure port AOL uses for SMTP.

Is there some way to see what the settings are? The Server Settings pane for my Verizon-AOL account is completely blank except for a pop-up for "Outgoing Mail Account" (no port or server settings, just the account name).

For the record, here is the text of the message AOL has sent to me repeatedly over the past month or so (Verizon recently switched their email to AOL):

We hope you are enjoying your improved email experience since switching to AOL. We noticed that the email application(s), third party email application, you use to connect to verizon.net email may not be using the latest, secure email connection settings.

I don't know f a way to check those settings for accounts that cannot be changed. That's usually the result of an agreement between Apple and the e-mail provider to allow the provider to dictate settings.

Did you use something other than Apple Mail on any computer / device to access Verizon mail in the past? Did you delete the account and re-establish it as an AOL account since the changeover?


Sent from Janet's iPad

-Al-
-- 
Al Varnell
Mountain View, CA



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Re: AOL and Apple Mail

Jeffrey Jones-2
On Nov 5, 2017, at 9:19 PM, Al Varnell <[hidden email]> wrote:

Did you use something other than Apple Mail on any computer / device to access Verizon mail in the past? Did you delete the account and re-establish it as an AOL account since the changeover?

The only way I ever access that account is with macOS Mail (Sierra) and iOS Mail on my iPad. As far as I recall, the account was auto-configured when I setup AOL when they changed from Verizon.

I mostly use the account for mail from Verizon or when I need an extra account for something.




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Re: AOL and Apple Mail

Jim Carr
In reply to this post by Al Varnell
Al Varnell wrote, On 11/5/17, 5:06 PM:
> -snip--
>
> We still have not seen the e-mail in question from AOL that addresses problems with Apple Mail. Does anybody have one or are they all about some other e-mail or notes client?
>
> -Al-
Al:

As discussed elsewhere, AOL's request was security related.

When they flip the switch, settings should be

AOL (and other domains that use AOL's server) are asking for email
clients to use SSL to connect for secure authentication. That means POP3
on port 995, IMAP on port 993 and SMTP on port 587.

If your software has a setting "STARTTLS" for SMTP, then 465 will
automagically adjust to 587 if needed.

Perhaps this will cut down a bit on AOL's spam output and get them off
some naughty lists. At least until spammers adjust...

--Jim

--
Jim Carr
[hidden email]
---------------------------------------------------------------------



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Re: AOL and Apple Mail

Al Varnell
On Nov 5, 2017, at 10:37 PM, Jim Carr wrote:
> Al Varnell wrote, On 11/5/17, 5:06 PM:
>> -snip--
>>
>> We still have not seen the e-mail in question from AOL that addresses problems with Apple Mail. Does anybody have one or are they all about some other e-mail or notes client?
>>
>> -Al-
> Al:
>
> As discussed elsewhere, AOL's request was security related.

Yes, I think we are all well aware of that.

> When they flip the switch, settings should be
>
> AOL (and other domains that use AOL's server) are asking for email clients to use SSL to connect for secure authentication. That means POP3 on port 995, IMAP on port 993 and SMTP on port 587.

All quite common settings that have been recommended for most if not all of the servers I'm using for several years now. I have no reason to believe that Apple Mail's settings would be Using anything less secure and it has not been mentioned in any of the e-mail warnings posted here so far. Only the one that referenced Apple Notes seems to indicate a problem we might need to address and I don't have an AOL account in Notes, only Mail.

> If your software has a setting "STARTTLS" for SMTP, then 465 will automagically adjust to 587 if needed.
>
> Perhaps this will cut down a bit on AOL's spam output and get them off some naughty lists. At least until spammers adjust...
>
> --Jim

Recognizing that I have never received such a notice, I'll go out on a limb and recommend we just stop stressing over this, wait for the switch to be thrown and deal with any issues at that time. I feel confident that Apple has this covered, at least in the apps where automatic account settups are used.

-Al-


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Re: AOL and Apple Mail

@lbutlr
In reply to this post by Jeffrey Jones-2


> On 5 Nov 2017, at 19:06, Jeffrey Jones <[hidden email]> wrote:
>
> On Nov 5, 2017, at 7:53 PM, @lbutlr <[hidden email]> wrote:
>>
>> The settings for "AOL" in Mail.app (on both iOS and macOS) are the proper settings, including the secure ports used by IMAP and the non-standard secure port AOL uses for SMTP.
>
> Is there some way to see what the settings are?

No, but you can turn on the logs to see what it is doing. For aol it connects to imap.aol.com on port 993 and to smtp.aol.com on port 465.

> The Server Settings pane for my Verizon-AOL account is completely blank except for a pop-up for "Outgoing Mail Account" (no port or server settings, just the account name).

Yes, that is how the pre-configured accounts work.

>> We hope you are enjoying your improved email experience since switching to AOL. We noticed that the email application(s), third party email application, you use to connect to verizon.net email may not be using the latest, secure email connection settings.

Sadly, this gives absolutely no information about which app(s) might be an issue.

Also, it is complicated by the fact that this is a Verizon account being managed by AOL, not a "real" aol account.

--
Apple broke AppleScripting signatures in Mail.app, so no random signatures.




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Re: AOL and Apple Mail

Alia Michaels
In reply to this post by Jerome King-2

Al Varnell wrote:
>We still have not seen the e-mail in question from AOL that addresses problems with Apple Mail. 
> Does anybody have one or are they all about some other e-mail or notes client?

Al, I use Apple Mail regularly on a Mac (mini). This is an older production system, so it does use an older version of Apple Mail. I do use browser-based access to remove spam, but I maintain this AOL account for historical purposes. There are people and organizations that I connected to more than 25 years ago and have not switched them to any more current email addresses that I have. When I check the ports set for AOL in this version of Apple Mail, they are the suggested values of 993/465, but with this older version of AOL Apple Mail only offers SSL Authentication. When I go to the suggested AOL page with instructions, these are the only settings that are mentioned: POP3 - 995 - SSL; SMTP - 465 - SSL IMAP - 993 - SSL; SMTP - 465 - SSL So, theoretically, my setup is correct. I'll find out on 11/7. Oh, this is an IMAP configuration.

BUT, anyway, here's what I've received from AOL (multiple times):

********
Hi ...,

We noticed that the email application(s), third party email application, you use to connect to AOL Mail may not be using the latest, secure email connection settings. Many of our customers use email applications such as Outlook, Windows Mail or Android Mail to connect to their AOL Mail. These applications often require manual configuration to send and receive email.

As a reminder, we’re asking that you check your settings and update with the AOL supported configuration settings by November 7, 2017.

Don’t know how? Visit our help site for instructions.

If you prefer not to configure your email application settings, the following options are available to connect to AOL Mail:
Go to mail.aol.com on your preferred browser like Internet Explorer, Firefox, Safari or Chrome.
Install the free AOL app on your mobile phone or tablet.
Please disregard this message if you’ve already updated your connection settings.

For more information, visit our FAQ page.

Sincerely,
AOL Mail
*********

Alia Michaels



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Re: AOL and Apple Mail

@lbutlr
In reply to this post by Jim Carr
On 5 Nov 2017, at 23:37, Jim Carr <[hidden email]> wrote:
> AOL (and other domains that use AOL's server) are asking for email clients to use SSL to connect for secure authentication. That means POP3 on port 995, IMAP on port 993 and SMTP on port 587.

I've only seen AOL use port 465, never 587.

However, AOL's instructions for setting up a POP3 verizon accounts are different than setting a POP3 AOL account:

<https://help.aol.com/articles/how-do-i-set-up-other-email-applications-to-send-and-receive-my-verizon-net-mail>

> Incoming mail server (POP3): pop.verizon.net
> Outgoing mail server (SMTP): smtp.verizon.net
>
> Make sure SSL encryption is enabled for the incoming and outgoing mail server.
>
> POP3 - 995 - SSL
> SMTP - 465 - SSL


However, you should not be using POP3, and the IMAP setting are the same as normal AOL accounts.

> Incoming mail server (IMAP): imap.aol.com
> Outgoing mail server (SMTP): smtp.aol.com
>
> Make sure SSL encryption is enabled for the incoming and outgoing mail server.
>
> IMAP - 993 - SSL
> SMTP - 465 - SSL


--
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Re: AOL and Apple Mail

Jeff Porten
In reply to this post by Jerome King-2
A client recently received an alert from AOL that at some point soon, they’re shutting off the ability to create new usernames and email addresses connected to an existing account, but all prior additional names will continue to work.

Best,
Jeff




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Re: AOL and Apple Mail

Al Varnell
In reply to this post by Alia Michaels
I suppose it could be complaining about the browser access. I don't recall ever having done that over the years. I started with AOL's client and eventually migrated to Eudora, Entourage and eventually Apple Mail. When I attempted access using Safari just now, I was only able to use SSL (https) to get to the sign in page.

-Al-

On Mon, Nov 06, 2017 at 09:33 AM, Alia Michaels wrote:

Al Varnell wrote:
>We still have not seen the e-mail in question from AOL that addresses problems with Apple Mail. 
> Does anybody have one or are they all about some other e-mail or notes client?

Al, I use Apple Mail regularly on a Mac (mini). This is an older production system, so it does use an older version of Apple Mail. I do use browser-based access to remove spam, but I maintain this AOL account for historical purposes. There are people and organizations that I connected to more than 25 years ago and have not switched them to any more current email addresses that I have. When I check the ports set for AOL in this version of Apple Mail, they are the suggested values of 993/465, but with this older version of AOL Apple Mail only offers SSL Authentication. When I go to the suggested AOL page with instructions, these are the only settings that are mentioned: POP3 - 995 - SSL; SMTP - 465 - SSL IMAP - 993 - SSL; SMTP - 465 - SSL So, theoretically, my setup is correct. I'll find out on 11/7. Oh, this is an IMAP configuration.

BUT, anyway, here's what I've received from AOL (multiple times):

********
Hi ...,

We noticed that the email application(s), third party email application, you use to connect to AOL Mail may not be using the latest, secure email connection settings. Many of our customers use email applications such as Outlook, Windows Mail or Android Mail to connect to their AOL Mail. These applications often require manual configuration to send and receive email.

As a reminder, we’re asking that you check your settings and update with the AOL supported configuration settings by November 7, 2017.

Don’t know how? Visit our help site for instructions.

If you prefer not to configure your email application settings, the following options are available to connect to AOL Mail:
Go to mail.aol.com on your preferred browser like Internet Explorer, Firefox, Safari or Chrome.
Install the free AOL app on your mobile phone or tablet.
Please disregard this message if you’ve already updated your connection settings.

For more information, visit our FAQ page.

Sincerely,
AOL Mail
*********

Alia Michaels



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